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Assignment Task :

Part 1: Preparation for oral assessment
To prepare for your oral assessment you are required to complete the following questions:

Question 1
How do you assess the need to adjust your interpersonal style to effectively communicate with different types of clients? Provide two (2) examples (e.g. when you are dealing with a difficult client).
It is important to start with attitude of respect for the individual and different culture. By keeping language simple, clear and to the point.
e.g.#1 using visual information to explain client for clearly using power point presentation.
e.g.#2 taking help of translator to remove language barrier and to make client more comfortable.

Question 2
You have a new client, Jeff Smith, and have just made an appointment to meet with him.
Compose a professional email to send to Jeff, confirming the appointment, outlining the purpose and time of your first meeting. Your email should also name the document/s you have attached for him to read prior to this meeting. (For this assessment there is no need to attach the document/s.)

Question 3
In Parts 3, 4, 5 and 6 of this assignment you will act as a broker and will be required to make an audio recording. Prepare a list of resources and equipment you will need for these oral tasks.

Question 4
Aside from the resources and equipment identified in Part 2 Question 3 of this assignment:
• What will you do to prepare for the delivery of the loan proposal in Part 4: Role play?
• What communication techniques would you use to respond to any difficult questions?

Question 5
In Part 5 of this oral assignment you will act as an Administrative Assistant and will be required to make an audio recording of two cold calls to prospective clients.

 

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  • Posted on : August 29th, 2018

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