Assignment Task:

During your first few days at ‘The Righteous Inn’ you are trying to establish a good working relationship with your new teammates. You understand that doing this will help you fit in and become a trusted and accepted member of the team.

While your efforts are going well and you seem to be developing a good rapport with most of the team you are experiencing a few problems with personal values and beliefs that are different to your own.

For example:

  • The owner has said they value charging the right price for everything sold above everything else you do, and you believe customer service is the most important thing.

The Team Leader has told you they believe the workplace is a serious place and is no place for fun, and you believe there is room to have some fun and enjoyment at work.

One team member has said due to peer group pressure from within the team they do not speak out about issues they feel strongly about such as safety issues and poor service standards, and you are a person with strong opinions and you aren’t afraid to voice them.

Q1. Define what is meant by a ‘personal belief’.

Q2. What are four ways a person might acquire a ‘personal belief’?

Q3. In your own words explain what is meant by a ‘personal value’.

Q4. Give three reasons why it is important to be aware of the personal values and beliefs of those you work with?

Q5. What are four things you can do when interacting with co-workers to respect their personal values and beliefs which are different to your own?

Q6. What are four potential downsides that could flow from your failure to respect differences in personal values and beliefs of your team members?

Case Study 1:

‘The Righteous Inn’ has been experiencing staff problems because some staff have been misunderstanding and/or misinterpreting their communications and exchanges with people from different countries and cultures.

You have noticed it as you go about your daily work, customers have made comments to you about it, and now management have approached you regarding the issue.

As an up-and-coming employee the manager has asked you to look into what can be done to address this situation, and you are eager to take on this job because you know that The Righteous Inn would stand to benefit hugely if this problem could be overcome.

Q1. How might you go about identifying the specific linguistic and cultural differences that occur at The Righteous Inn?

Q2. What are the possible outcomes of allowing this situation to continue?

Q3. What would you recommend to another worker who approached you looking for advice on how to better communicate with a worker from another country or culture?

Scenario:

Your workplace research has identified that staff at The Righteous Inn predominantly come from three groups.

You have decided to use this knowledge as the basis for addressing the identified problem with communication between employees in the workplace.

Instruction to Learner

  • Identify three groups with differences in their linguistic and cultural communication styles that you are familiar with or think you are going to need to work with.

  • Conduct necessary research to allow you to respond authoritatively to the Research Tasks listed below.

Q1. List, describe and differentiate between each group you have identified.

Q2. Identify and describe the situations in which difficulties may arise for these people when they communicate with people from a different country or culture.

Q3. Describe the strategies you would suggest to management they should put in place at The Righteous Inn to address the identified problem.

 

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  • Uploaded By : Alex Cerry
  • Posted on : November 16th, 2018

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