Country : Sri Lanka
Assignment Task

 

Scenario

Based in central London the European Club was founded in 1900. The club is a non-profit making charity whose good works for the last 100+ years include offering scholarships for gifted children from poorer countries the opportunities to study in the UK. The Charity is governed by a Board of Trustees who also form part of the Board of Directors. The CEO sits on the Board of Directors whilst the General Manager and Club Secretary report into the CEO. The vision and mission statement are represented as “High quality hospitality at affordable prices.” A statement of values has been an agenda item for almost a year but has not been actioned.

Revenue for the charity is derived from the operation of the central London clubhouse (situated in a fashionable street in Mayfair London W1) containing a very ‘old fashioned’ and largely unused waiter service cocktail bar, The Fox and Hound and 50 seat restaurant, The Dining Rooms, 4 function rooms (no in-built meeting room equipment) and a number of bedrooms (50) which it lets to club members for a highly subsidized amount of just £75 per night. Many of these rooms have not been refurbished in quite a while.

The building itself has a certain faded grandeur but needs some much needed planned and reactive renovation and maintenance to furniture, fixtures and fittings. Some of the systems in the Club, including reservations and front office, are still on Excel spreadsheet functions. A manual process is used for creating reservations for the bedrooms, restaurant and bar and function rooms. There is however an online payment system used but there are three separate systems, one for each department. Wi-Fi is available throughout the Club.

Many of the staff have been there for many years and the way things operate have not changed much for a long time. Whilst familiar and comfortable with the current ways of doing things, the staff often moan about the amount of time it takes and the inefficiency of the systems in place. There is a very defined hierarchy and staffing structure in the departments. The organizational chart below details the restaurant, bar and event management departments.

Task 1 – Presentation

Scenario:

The CEO has asked you to prepare a 15-minute PowerPoint presentation for the Board of Directors “selling” your consultancy services. You still need to pitch for the contract since the two other board members will be involved in the decision.

Instruction:

Prepare a presentation in which you should:

1. Explain the importance of Strategic Human Resource Management (HRM) and how you could add value to the Club. You should discuss how strategic HRM could be linked with other departments.

2. Explain the strategic human resources services you could provide to the Club and their purposes

3. Analyze the factors that the Club should consider before embarking up the renovation and restructure.

4. Determine some preliminary HR requirements for the organization considering the new contract.

The Board is likely to ask questions - so be ready to answer any questions that may arise.

 

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  • Uploaded By : Brett
  • Posted on : July 23rd, 2019

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