Subject Code : SITXCOM005
Assignment Task:

Task:

Activity 1A

  • Objective To provide you with an opportunity to identify potential for conflict and take
  • swift and tactful action to prevent escalation. Identify five signs of potential conflict in the workplace.
  • Identify three ways of preventing the escalation of workplace conflict.

Activity 1B

Objective To provide you with an opportunity to identify situations where personal safety of customers or colleagues may be threatened and organise appropriate assistance.

  • Identify five signs of threatening behaviour in the workplace.
  • Which rules should be followed when there is a significant risk to personal safety in the workplace?

Activity 1C

Objective To provide you with an opportunity to identify and use resources to assist in managing conflict.

Outline the ways in which the following resources can assist you when it comes to the management of workplace conflict

  •  Counsellors
  •  Internal security staff
  • Mediators
  • Other staff members
  •  Police

 

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  • Uploaded By : Mia
  • Posted on : September 15th, 2018

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