Subject Code : SITXCCS008
Assignment Task:
SITXCCS008 - Develop and Manage Quality Customer Service Practice Management Assessment Answer

Assignment Activity

This assignment is designed to gather evidence as to how to develop and manage customer service prances, not just the theory. but how you do it on a practical level in your particular workplace.

This assignment will form part of the assessment for this subject and must be completed with an original and professional manner. This unit is a management unit and as such the assignment must be presented in a manner that would be expected of a person in a management position. You will need to go into enough detail to explain your choices and actions sufficiently and demonstrate your competency. Short, vague answers without much detail will not be sufficient for this management and leadership unit. 

If you are currently employed, then use your workplace as the basis for these assignment activities. If you are not currently employed then choose a medium to large hospitality venue or organisation such as a large hotel with rooms, food and beverage services, a theme park, a medium to large restaurant or cafe as the basis for the assignment questions. 

We also gently remind you that submitting somebody else's work is plagiarism and will result in disciplinary action. 

Assignment Activity 1 

Conduct a 'Customer Choice Analysis' for your establishment. If you are not currently working, then you will have to simulate a hospitality work environment. You are required to design a feedback form to try and identify the reasons your customers come to your establishment. Try to include a variety of variables such as food, service, furnishings, location etc. Use this form to conduct an analysis of 10 customers and present your findings in a brief report. Include your Customer Choice Analysis forms as evidence. 

Assignment Activity 2

 Choose five products in your business or if you are currently not employed choose a 5-star hotel as the subject of this activity. Describe in detail these products and think of all the questions a customer might ask about them. 

Assignment Activity 3

Document the personal presentation standards that you would like in an organisation that provides good customer service. Choose one job role in your chosen assignment business. 

Assignment Activity 4 

Part 1

Design a 'Training Needs Analysis' for a customer service position in your workplace. If you are not currently working, then you will have to simulate a hospitality work environment.

Part 2

Conduct 'Training Needs Analysis' for your staff identifying areas in customer service delivery where their skills or knowledge may not be to company standards.

Part 3

Design a brief Training Session which you could deliver to coach your staff in one area of customer service standards, which may be required. 

Assignment Activity 5

Complete two complaints records, one for a customer who found a piece of glass in her food and one for a customer who complained that he could hear swearing in the kitchen while he was dining in the restaurant. 

Assignment Activity 6 

Part 1

Create a 'Customer Service Survey' for your establishment. If you are not currently working, then you will have to simulate a hospitality work environment. Use the Likert Scale' technique to ask your questions. You are required to survey I 0 customers and present your surveys together with a brief summary of your results.

Part 2

Using the results of your survey, together with other feedback techniques, identify any areas where customer service problems appear to occur.

Part 3

After having identified areas for improvement in customer service delivery)/ outline ve these issues. new or improved strategies, which could resolve the issues.

 

This SITXCCS008: Management Assessment has been solved by our Management experts at UniLearnO. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.

Eureka! You've stumped our genius minds (for now)! This exciting new question has our experts buzzing with curiosity. We can't wait to craft a fresh solution just for you!

  • Uploaded By : Mitchell Lee
  • Posted on : December 04th, 2018

Whatsapp Tap to ChatGet instant assistance