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Subject Code : SIT60316
Assignment Task:

Task:
Purpose of the Assessment
The purpose of this assessment is to assess the student in the following learning outcomes: Competent

BSBMGT617 - Develop and implement a business plan 1.1 Review and evaluate pre-existing strategic, business and operational plan, if available 1.2 Analyse and interpret business vision, mission, values and objectives 1.3 Consult with key stakeholders 1.4 Review market requirements for the product or service, profile customer needs and research pricing options 1.5 Develop performance objectives and measures through consultation with key stakeholders 1.6 Identify financial, human and physical resource requirements for the business 1.7 Consider any permits or licences that may be required for new activity 2.1 Communicate business plan to all relevant parties and ensure understanding of performance requirements and timeframes 2.2 Ensure skilled labour is available to implement plan 2.3 Test performance measurement systems and refine, if necessary 2.4 Ensure timely reports on all key aspects of the business are available, user-friendly and balanced in terms of financial and non-financial performance 2.5 Report system failures, product failures and variances to the business plan as they occur 3.1 Analyse performance reports against planned objectives 3.2 Review performance indicators and refine if necessary 3.3 Ensure groups and individuals contributing to under-performance are coached, and provide training where appropriate 3.4 Review system processes and work methods regularly as part of continuous improvement Assessment / evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this Assessment
Upon completion, submit the assessment printed copy to your trainer along with assessment coversheetAll documents must be created in Microsoft Word, MS Excel or PowerPoints
Upon completion, submit the assessment printed copy to your trainer along with assessment coversheetsRefer to the notes on eLearning to answer the task/sAny additional material will be provided by your TrainerComputer with relevant software applications and access to internet
Instructions for Students
Please read the following instructions carefully
This assessment has to be completed FORMCHECKBOX In class FORMCHECKBOX At homeThis assessment is to be completed according to the instructions given by your assessor.
Students are allowed to take this assessment home.
Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date. All other feedbacks will be provided by the end of the term.
Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed Competent for this unit of competency.
If you are not sure about any aspects of this assessment, please ask for clarification from your assessorPlease refer to the College re-assessment and re-sit policy for more information.
GENERAL INSTRUCTIONS
During the next nine (9) weeks each student will be required to develop an abbreviated business plan for the development and opening of a new branch of ACA Restaurant Cafe’.
The 2 assessments in this subject are all based on ACA Restaurant Cafe’ Business Plan which can be found in E-Learning.
For completion of the two (2) assessments each student must choose a new branch option either:
A new suburban branch in a capital city
Examples:
Chatswood, Blacktown in Sydney
St Kilda in Melbourne
Kent Town in Adelaide
High Gate in Perth
or
A new regional branch in a town with at least 15,000 population
Ie: Dubbo NSW
Albany WA
Mackay Qld
The business plan must include the information, activities, development and implementation strategies necessary to open a new branch of ACA Restaurant Cafe’.
Students must respond to all the tasks by demonstrating their skills and knowledge within the assessment guidelines and requirements. In some tasks, there are templates and tables, which they will have to complete and submit in the appendix in order to ensure you demonstrate the skills and knowledge of the units.
To be deemed competent in this assessment each student must demonstrate through written reports and templates, the knowledge and understanding of current business practices within the hospitality and tourism industry.
TABLE OF CONTENT
CONTENT PAGES Mark Marks Achieved
Task 1 (Total of 25 marks)
Task 1.1 General Business Description 7 Task 1.2 Location Choice for the Business 3 Task 1.3 SWOT report 6 Task 1.4 Target Market selection 5 Task 1.5 Legal Requirements/Considerations 4 Task 2 (Total of 35 marks)
Task 2.1 Production Plan 16 Task 2.2 Purchasing Plan 4 Task 2.3 Human Resources Plan 3 Task 2.4 Marketing Plan 7 Task 2.5 Distribution Plan 1 Task 2.6 Pricing Strategy 1 Task 2.7 Communications 3 Total 60 The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task.
ORGANISATIONAL CONTEXT AND BACKGROUND INFORMATION
You are to be the new manager hired by the Business Owners, Rufus Supreme and Emma Clarendon at ACA Restaurant Cafe’.
ACA Restaurant Cafe’ has been running since 2014 and the current CBD ACA Restaurant Cafe’ Business Plan is attached in eLearning for your reference.
Sections of the ACA Restaurant Cafe’ Business Plan are used throughout this assessment and you may refer to other details in it for your task completion.
A detailed review of the ACA Restaurant Cafe’ Business Plan prior to commencement is required. The owners have asked for you to complete the following tasks, using the background knowledge of the ACA Restaurant Cafe’ Business Plan and new information you will research and apply.
Written report on Company Description, Location, SWOT, Target Market and Legal Requirements/Considerations
Task 1- Establishing the Framework (Total of 25 Marks)
Task 1.1 – Business Description, Target Markets and Legal Requirements
A business plan can be described as the picture of your business, which reflects present and future ventures. It is presented in a well-researched and concise form of document in front of the business’s stake holders, investors and financial investors, which lets them understand how and what is your business doing or planning to do.
A business plan helps entrepreneurs in many ways:
It makes the job easy for owners to attract new investors in order to raise capitalIt helps in hiring services of key professionals or consultantsIt increases chances for success of new business or expansion in current operations of limited use if you cannot show how it affected sales or met the used
A business plan should include information on:
Executive Summary
Mission Statement
The Business Description
The Market
Target Segments
The Product Offerings
Competitive Analysis and a SWOT Analysis
Operations / Production Layout
Resource Requirements
Legal Considerations/Requirements
Key Personnel and an HR Outline
Cost and Financial Analysis
Marketing Strategy
Key Issues

Requirements:
This report assessment covers 5 topics. Each topic should be covered separately and completely. The report should be based on your individual branch and be specific to that branch location.
The report should be a minimum of 6 pages of font 10 single spaced.
Students need to determine the requirements of reports and determine categories and logical sequences of data, information and knowledge to achieve document objectives.
The student should use relevant material from the weekly topics as well as other resources such as E-learning articles, ACA Restaurant Cafe’ Business Plan and internet searches to support your ideas. Students will need to ensure that the following information is detailed, and all criteria are covered in their report:
TASKS
1.1. A General Business Description
Analyse and interpret business vision, mission, values and objectives, found in ACA Restaurant Cafe’ Business Plan
Develop performance objectives and measures through consultation with key stakeholders – List these and describe the relationship requirements
Supply a listing of Company Goals (a minimum of 3 short term and 3 long term goals)
Identify internal and external stakeholders and their issues
Explain how key stakeholders will be involved in these processes
1.2 Location Choice for the Business with All Reasoning’s and Considerations including:
Description of Location selected (General demographics of the area)
Goggle map or other map showing location in relation to known landmarksReasoning for location selection
Advantages and disadvantages of the location
1.3 A SWOT report
Review political, economic, social, legal, technological and policy context and provide:
Review strengths and weaknesses of existing arrangements
Use tools and techniques to generate a list of risks that apply to the scope, in consultation with relevant parties.
A listing of Strengths and Weaknesses (minimum of 5-6 each)
A listing of Opportunities and Threats (minimum of 5-6 each)
A listing of direct competitors
A listing of indirect competitors
A discussion on likeliness of new entrants into the market (expansion of competition environment)
1.4 Target Market Selection
Review market requirements for the product or service, profile customer needs and research market segments
Describe which target market segments have been chosen to attract to your locationDescription of the segments, demographics, and new grouping segmentation, potential size (how many people)
Why those segments were chosen1.5. Legal Requirements
Consider any permits or licences that may be required for new activityDescribe the legal obligations the new branch will be under
Describe the insurances the new branch will have
See the “Individual Marking Criteria” below:
Written report on the Production Plan, Purchasing Plan, Marketing Plan, Distribution Plan, Pricing Strategies and Communications Throughout (35 marks)
Task 2 – Business Plan Elements (Total of 35 Marks)
Task 2.1 - 2.7 - Production Plan, Purchasing Plan, Human Resources Plan, Marketing Plan, Distribution Plan, Pricing Strategies and Communications.
A business plan can be described as the picture of your business, which reflects present and future ventures. It is presented in a well-researched and concise form of document in front of the business’s stake holders, investors and financial investors, which lets them understand how and what is your business doing or planning to do. There are several integral parts to every business plan. In assessment 1, a description of the company mission, vision and goals were developed. Added to this was the selection of target market segments and the comparison analysis – a SWOT analysis. But it is not enough for a company to know where it is and what it wants to achieve, it must have plans on how to get there. A good business plan will ensure that all necessities and contingencies are planned for, prepared for and executed in a timely and correct order.
Requirements:
This report should be based on your individual new branch and be specific to that new branch. You should use relevant material from the weekly topics as well as other resources such as E-learning articles and internet searches to support your ideas. This report, assessment 2, covers 7 topics. Each topic should be covered separately and completely. The report should be based on your individual branch and be specific to that branch location.
The report should be a minimum of 10 pages of font 10 single spaced.
Students need to determine the requirements of reports and determine categories and logical sequences of data, information and knowledge to achieve document objectives.
The student should use relevant material from the weekly topics as well as other resources such as E-learning articles, ACA Restaurant Cafe’ Business Plan and internet searches to support your ideas. Students will need to ensure that the following information is detailed, and all criteria are covered in their report:
Students will need to ensure that the following criteria are covered in their report:
TASKS 2
2.1.A Outline of the proposed Production Plan
Just like planning a holiday when preparing a business plan a list of what needs to be done, of list of what resources/supples are needed, a timeframe for all each task to be done and an allocation of who will plan, research and activate each task must be done. In general terms this is what when combined together is known as a production plan.
Each student must:
Develop a complete Production planTo ensure complete coverage is achieved students should include in the production plan:
A written 2-5 paragraph summary coveringA review and evaluation of the pre-existing strategic, business and operational plan from ACA Restaurant Cafe’ Business Plan main office to use as a guideline,
An analysis and interpretation of the business vision, mission, values and objectives from Assessment 1
A written 2-3 paragraphs on what consultation with key stakeholders will occur and on what topics
A written 2 – 3 paragraphs review of the market requirements for the product or service, profile customer needs and research pricing options (A brief summary of target markets and what is known about their buying habits and how your product matches their want, needs and desires.)
An assurance all documentation is in order and appropriately stored (show on your chart were recordkeeping is planned, organised and implemented)
Include in your Chart (see sample production plan chart in the appendices of the case study) an action plan for implementation and monitoring all aspects of the plansAn analysis plan for financial needs and a plan for meeting those needs
The Production Plan should also outline the plans and systems developed for:
Inclusion of testing measurement systems and refine for the key areas of the procedures
Ensuring timely reports on all key aspects of the business are available
Reporting system failures, product failures and variances to the business plan as they occur you must put in considerations for this to happen in your production plan under the monitoring section
Analysing performance reports against planned objectives
A system for planned processes and work methods to be regularly reviewed as part of continuous improvement
Reviewing performance indicators
Methods for ensuring timely reports on all key aspects of the business are available
Design either a Gantt chart or an excel sheet outlining the timetable for all elements of production (covering all 7 steps discussed in class and in the production power point (week 4) in e-learning)
See sample in the appendix of the ACA Restaurant Cafe’ Business Plan
2.2 Complete A Purchasing Plan
Compile a general purchasing list in excel spreadsheet format for necessities for opening the new branchComplete a listing of policies and procedures to be used in purchasing.
See sample in the appendix of the ACA Restaurant Cafe’ Business Plan
2.3 Develop a Human Resources Plan for the new branch based on ACA Restaurant Cafe’ Business Plan format
Identify human resource requirements for the business
Ensure skilled labour is available to implement this plan
Ensure groups and individuals contributing to under-performance are coached, and provide training where appropriate
See sample template in the appendix of the ACA Travel Case Study Business Plan
2.4 Outline a Marketing Plan
Students must produce an outline for a complete marketing campaign including:
Marketing objectives, identification of the ’Marketing Mix ‘ to be used, a breakdown of each strategy to be used, a description of each tactic to be used, a discussion in essay format of why those strategies and tactics were chosen and how each addresses the needs, wants and desires of the chosen target market(s).
See sample template in the appendix of the ACA Travel Case Study Business Plan
2.5 Develop a Distribution Plan
Students should develop an outline of what Distribution strategies will be utilised.
See sample template in the appendix of the ACA Travel Case Study Business Plan
2.6 Set Pricing Strategies
Review market requirements and research pricing options
See sample template in the appendix of the ACA Travel Case Study Business Plan
2.7 Develop a Communications Network and Plan which includes:
An outline for communication of the business plan to all relevant parties and ensure understanding of performance requirements and timeframes
See the “Individual Marking Criteria” below:
Appendices
Marking Criteria
Task 1
Criteria
Task 1.1 – Section 1
Outline communications processes involved (1 Mark)
Identify internal and external stakeholders and their issues
Explain how key stakeholders will be involved in these processes /1
Task 1.1 - Section 2
Analyse and interpret business vision, mission, values and objectives (3 Marks)
Describe the Mission Statement of the company. (1 Mark)
It must be clear concise and indicate ‘why’ the new branch was formed (the reason it exists).
Describe the Vision Statement of the company. (1 Mark)
It must be clear concise and indicate ‘what’ the company wants to achieve – what do the goals add up to and then for the vision for new branch.
Develop performance objectives and measures through consultation with key stakeholders (1 Mark)
Describe the new Branch goals.
You must include 3 long short term goalsYou must include 3 long term goalsAll goals must be - SMART /3
Task 1.1- Section 1
The quality and completeness of the business description for ACA Restaurant Cafe’ and also for the new branch (2 Marks)
The description of the business /2
Task 1.1 – Section 2
General Description of the product to be offered at the company level and at the new branch level (1 Mark)
Describe what the product is to be. Give an overall description of what the product will offer. Ie: the product will be an informal restaurant for locals. /1
Task 1.2 – Section 3
Description of the location chosen and why that location was chosen. (2 Mark)
Describe The location
Include a map of the location in relation to known landmarks: i.e. downtown CBD or Darling Harbour, etc.
Describe any/all drawcard in the areaAccess issues must be notedWhat signage will be available /2
Task 1.2 – Section 4
Describe the layout and detail any necessary fit out of your business location. (1 Marks)
Draw either using any available software (smart draw, Microsoft drawing, etc.) or draw by hand a diagram/ floor plan of the layout of your business. It must include all legally required features such as staff break room, toilet, etc. where required. /1
Penalties
Poor presentation (up to 1 marks)
Late: Date received (1 mark per week)
Failure to adequately reference is plagiarism. Plagiarism and non- referencing will be result in a zero mark. TOTAL MARKS OBTAINED FOR ASSESSMENT Task 1.1 & 1.2 /10
Comments:
Task 1.1 &1.2 - Business Description and Location
Student Name/s:_________________________________________Student ID_______
Marking Criteria
Task 1
Tasks 1.3- 1.4 - SWOT and Target Market
Criteria
Task 1.3
Review political, economic, social, legal, technological and policy context. (3 Marks)
Review strengths and weaknesses of existing arrangements. (3 Marks)
Use tools and techniques to generate a list of risks that apply to the scope, in consultation with relevant parties including A discussion on likeliness of new entrants into the market (expansion of competition environment)
Complete a SWOT – feasibility study for your businessThe Swot should include a listing of both your ‘Direct’ and ‘Non- Direct’ competitors.
It must then break your findings into four listings
Strengths / Weaknesses – as measured against your competition
Opportunities and Threats as indicated by examining the PEST environments (at least 6 for each listing) /3
/3
Task 1.4
Describe the Target Market(s). (5 Mark)
Review market requirements for the product or service, profile customer needs and research market segments
Describe which target market segments have been chosen to attract
Description of the segments, demographics, and new grouping segmentation, potential size (how many people)
Why those segments were chosen
Describe the demographic segments chosen and why those segments were selected.
Describe the buying patterns and buying influences for segments chosen.
List any cultural considerations in connection to the selected segments. /5
Penalties
Poor presentation (up to 1 marks)
Late: Date received (1 mark per week)
Failure to adequately reference is plagiarism. Plagiarism and non- referencing will be result in a zero mark. TOTAL MARKS OBTAINED FOR ASSESSMENT Task 1.3 & 1.4 /11
Marking Criteria
Task 1
Task 1.5 – Licences, Insurances and Legal Requirements
Grading Criteria
Task 1.5 – Section 1
Consider any permits or licences that may be required for new activityDescribe the legal obligations the new branch will be under. 2 Mark)
Including Regulations associated with location selection.
List all key legal restriction effecting the location /2
Task 1.5 – Section 2
The Description insurances the new branch will have (2 Mark)
List which insurances with a short description of what each covers
Tell why each insurance was chosen to have /2
Penalties
Poor presentation (up to 1 marks)
Late: Date received (1 mark per week)
Failure to adequately reference is plagiarism. Plagiarism and non- referencing will be result in a zero mark. TOTAL MARKS OBTAINED FOR ASSESSMENT Task 1.5 /4
Marking Criteria
Criteria
Task 2.1 – Section 1
Identify the steps necessary to produce your product include a time line (15 Marks)
It must cover all the steps -Thinking, Planning etc
See sample template in the appendix of the ACA Travel Case Study Business Plan
Includes:
A review and evaluation- A quick summary
An analysis and interpretation of the business vision, mission, values and objectives
A description of the consultation with key stakeholders that will be doneA review of market requirements for the product or service to meet the profiled customer needs
A description of what plans and policies that will be formulated to insure all documentation is in order and appropriately stored
Action plan for implementation and monitoring all aspects of these plans and policiesAn analysis and plan for meeting the established financial needs
The Production Plan should also outline the plans and systems developed for:
This will be done in TQM Assessment 3 /15
Task 2.1 – Section 2
Produce a list of purchasing policies including (1 mark)
the 3 Rs – repair replace refund delivery policies/agreements
/1
Task 2.2
Produce a purchasing list for all items needed by your business (2 marks)
(refer to template in E-learning
Produce a spread sheet for start upList the general categories for resources (FF&E, supplies and maintenance) neededList your reasoning for supplier selectionSee sample template in ACA Restaurant Cafe’ case study appendices /4

Marking Criteria
Task 2
Task 2.3 – Human Resource Management
Student Name/s:__________________________________________Student ID_______
Criteria
Task 2.3 – Section 1
Identify human resource requirements for the business (1/2 Mark)
A listing of positions by job title
Tell how many staff are required in each position / 1/2
Task 2.3 – Section 2
An Organisational Chart (1 /2 Mark)
Students must draw either by hand or using Microsoft an organisational chart for their company. / 1/2
Task 2.3 – Section 3
Describe the remuneration package to be offered per position. (1/2 Mark)
It must include wages and all monetary benefits). / 1/2
Task 2.3 – Section 4
Describe the hiring source to be used. (1 Mark)
Tell how you will ensure skilled labour is available to implement plan (i.e. what training colleges/programs providing staff)
The report must describe where staff will be sourced from in-house sources (I.e.: advertise in local paper, advertise on my career, word of mouth, on recommendation from others, sign in the window, etc.) or out sourced (i.e. head hunter/employment agencies) and why that method was chosen. /1
Task 2.3 – Section 5
Tell how it you will ensure groups and individuals contributing to under-performance are coached, and provide training where appropriate.
Describe the training to be done in general and any special training done for each position. (1/2 mark)
List the mandatory training required by lawAll special training required by the industryAll special training required for a particular job position; i.e. barista – coffee making
See sample template in ACA Restaurant Cafe’ case study appendices /1/2
Marking Criteria
Task 2
Tasks 2.4- 2.6 – Marketing/Distribution/Pricing
Student Name/s:__________________________________________Student ID_______
Criteria
Task 2.4
The description of the Marketing Plan (7 Marks)
List the Marketing Objectives and tell how success will be measuredProvide a complete description of the marketing tactics to be used and the
justification/reasoning for those chosen tacticsComplete a Marketing Campaign Timeline
See samples in ACA Restaurant Cafe’ case study appendices /7
Task 2.5
The description of Distribution (1 Marks)
The description of the physical distribution methods to be used and the
justification/reasoning for those choices
The description of distribution channels to be used and the reasoning for those choicesSee sample template in ACA Restaurant Cafe’ case study appendices /1
Task 2.6
Review market requirements and research pricing options and describe what pricing strategy (ies) have been chosen and justify those choices. (i.e. attract more buyers, to remain completive, gain brand recognition, etc.)
See sample template in ACA Restaurant Cafe’ case study appendices /1
Marking Criteria
Task 2
Task 2.7 – Communication Considerations
Student Name/s:__________________________________________Student ID_______
Criteria
Task 2.7 - Section 1
Describe the parties who will be involved in developing the product and business (stakeholders) (1/2 Mark)
List the internal stake holders involvedList the external stake holders involvedSee sample template in ACA Restaurant Cafe’ case study appendices /1/2
Task 2.7 - Section 2
The Describe how each group would be involved at what stage on what activities. (1/2 marks)
Draw up an excel sheet listing each stage and the under each stage who need to be communicated with and what type of communication will be used for each.
See sample template in ACA Restaurant Cafe’ case study appendices /1/2
Task 2.7 - Section 3
The Describe what means (communication channels) will be used to communicate to each stage by each group (2 Mark)
i.e. Stage one obtaining licences
Manager- email face to face meeting with other stakeholders and consultants
Solicitor – email, letter, face to face with manager


reputation (e.g. amongst staff, customers, competitors)
service quality standards (e.g. making customers a priority)
growth (e.g. innovation, attracting new customers, introducing new products)
passion (e.g. that you and your staff enjoy what you do)
sustainability (e.g. becoming financially and environmentally sustainable)
For a good example of how having a vision sets directions and motivates staff, read about The Physio Co’s Tristan White on how having a strong vision statement can motivate staff.Visioning mapWhere are you now?
Researching customer preferences
Able to lease suitable premisesGood barista accepted employment offerPassionate about coffee and serving good coffeeWhere do you want to be?
Café trading strongly
Good and growing reputation
Be regarded as good employerWhat does a good vision statement look like?A good vision statement:
is written in plain language
is passionate, powerful and memorableis realisticdescribes the best outcome for your businesshelps build a picture in people’s minds.
My vision statement is: ‘The best coffee at the best prices with friendly service to all coffee lovers’.
Mindmapping
Bearing in mind your vision statement, you now need to organise and draw linkages between your business ideas and the practicalities in starting and running your business (e.g. hiring staff, equipment, finances, skill sets etc)
Mindmapping is a powerful problem-solving tool to help you organise ideas. It is a simple brain dumping process that helps stimulate new ideas and connections between ideas. It starts in the centre of the page with the main idea or issue that needs to be addressed and works outward in all directions, producing a growing organised structure composed of key words and key images as shown in the example below.
Mindmapping is practical and powerful because:
it offers you a holistic picture of your business on one pageit enables you to have lots of detail on the same page without losing the big pictureyou can add details to your business plan as they come to mind.
We suggest in the context you use a Mindmapping tool to flesh out your vision in more detail. You can use online cloud-based mind mapping tools such as Xmind or Bubble.us. However, you could also draw your Mindmap on a piece of paper.
An Example of Mindmap


OPPORTUNITIES THREATS
Target customers tend to use social media to make recommendations
Café offerings appeal to yuppies Neighbouring competitors have stronger reputation of good food & coffeeLoss of regular suppliers through price hikes, closures etc
Selling contaminated food
Once you have entered three or four items under each heading in the SWOT move onto asking the specific questions below to then come up with the strategies for each quadrant.
Question 1 – How can I use these strengths to commercialise these opportunities?
Question 2 – How can I use these strengths to overcome these threats?
Question 3 – What do I do to make sure that these weaknesses don’t spoil these opportunities?
Question 4 – What if these weaknesses combine with these threats, what corrective action will I need to take?
Possible strategies
promote on social media dailyestablish strong reputation of caféoffer free wi-fi to attract and retain customersresearch suitable POS
conduct market research on customerscultivate backup suppliers for food and beverage.
What are your top 3 strategies from your strategic SWOT you feel will have the biggest impact on achieving your vision?
Establish strong reputation of cafeStaff training on safe food handlingDo market research on POS

 

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