Country : Australia
Assignment Task:

Scenario:

Your hotel is pitching for the business of a new corporate client who has the potential to bring in considerable business including live-in conferences and events. The client is attending a meeting to get to know the facilities of the hotel, whether it is suitable to their needs, how it operates and the best rates available. It is necessary for the hotel to allocate senior Rooms Division staff members to attend this meeting so that they understand the needs of the client. This is beneficial to the client as they get to assess if the hotel can meet their needs. It is also advantageous to the hotel as they build a personal rapport with the prospective client and understand their needs. 

Using either the management position you discussed in the role play, or another Rooms Division management position, research the duties, roles and expectations of this job (You need to source and analyse the job description of the position that you are researching. The job description must be included in an appendix of your report). 

In report format: 

• From the job description that you have sourced, identify which tasks relate to the needs of the corporate client in the scenario and why you think these tasks are important to the client. 

• Explain how the job role can directly or indirectly impact on a guest’s experience and moments of truth. 

• Identify the stage/s of the guest cycle the job position is involved with. 

• Analyse how the actions of your chosen job position could positively or negatively influence the reputation and finances of a hotel or resort. 

 

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  • Uploaded By : Mia
  • Posted on : June 10th, 2019
  • Downloads : 230

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