Subject Code : RES420
Country : New Zealand
Assignment Task:

 

Task:

Learning outcome
You will be assessed on the following learning outcome:
• Identify relevant points of consumer protection law applicable to real estate practice.
 

Assignment scenario

For the purposes of this assignment, you have recently joined the team as the newest salesperson at Waterford Real Estate Ltd, working under the leadership of John Canon. John runs regular training sessions for the sales team and asks for your assistance in preparing some case study material. He’s written a series of scenarios, taken from real-life situations, and asks you to prepare an answer sheet to be handed out at the end of the training.

For each scenario, John asks you to answer each of the following questions:

a) What, if anything, has been done wrong by the salesperson?
b) What legislation (if any) has been breached? (Identify the section and subsection as required). If appropriate, how could a customer claim a remedy? Note, more than one Act may apply in some situations.
c) Has the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 (the Code) been breached? If so, state the rule(s) thatapply.
d) What organisation(s) would deal with such an issue, and why?

 

Task 1: Annoyed customers and clients

1. Barbara Bullock phones the office and says, ‘We drove from the other side of town to see the property at 17 Sentinel Drive because it was advertised as five double bedrooms, and we’ve got a large family. But when we got there, it was more like three double bedrooms, one single bedroom, and another room that I could only describe as a small study. We are very disappointed and annoyed that we wasted our time.’

2. Steve Smith comes to the office and complains, ‘When we listed our home we gave the salesperson a copy of the registered valuation we’d had done about a year ago. He said that because we had that, he didn’t need to do an appraisal. That seemed strange – is it acceptable?’

 

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  • Posted on : October 15th, 2018
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