Assignment Task :

Quality Improvement Plan Relevant Program Learning Outcomes Critically analyse synthesise and reflect on project management theory and developments, both local and international, to extend and challenge knowledge and practice Professionally communicate and justify project scope, design, implementation, strategy and /or outcomes, engaging effectively with diverse stakeholders across a range of industry sectors Apply the specialist knowledge and technical skills required to creatively address the diverse needs of project stakeholders, formulating innovative solutions and demonstrating independent and sound decision making related to your professional practice and the discipline Relevant Course Learning Outcomes Define and discuss quality objectives in relation to diverse industry projects Apply project management strategies to address stakeholder requirements Apply quality management processes to produce a management plan which is responsive to client needs Introduction The following exercise is intended to provide you with an opportunity to deepen your understanding of quality concepts presented up to the end of week 6. The exercise does not require you to address quality in a project management context directly (Assessment Task 3 will provide an opportunity to do this).

Task Description

Identify a service delivery or production process that you can observe in-person. Observe the process and see if you can identify changes that will improve the quality of outcomes. You are welcome to use the process that delivered the product or service you discussed as part of AT1 or you may choose a new process. Make sure you choose a real process which you can observe and document in-person. Please discuss this with the lecturer if you are unsure. Once you have identified the process, write a short report that makes recommendations as to how the process can be changed to improve the quality of outcomes. Try to draw from the most relevant and applicable quality management concepts/strategies discussed in the course to date (up to week 6). You are free to structure your report in a form that you think is most appropriate, however it is suggested that you include the content below: Executive summary Context and background Present a definition of quality that is appropriate to the process identified Describe the existing process (include a process map) Identify problems with the existing process (that relate to quality) and try to identify causes of the problems Recommend process improvements and provide a rationale for the improvements chosen. Make sure you describe the improved process Briefly describe a process change strategy (how to move from the old process to the new process) Describe the expected quality outcomes

Conclusion References (RMIT - Harvard style) MINIMUM OF 5 REFERENCES Submission Please submit your assignment as a PDF document to the Turnitin system at the base of this page. This task is to be submitted in accordance with the University submissions policy. Submissions must be made by the due date. The policies associated with requests for extension and special consideration can be found at the link below. Please ask the course lecturer if you are in doubt regarding the policy. Submission should be approximately.

 

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  • Posted on : April 09th, 2019

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