Assignment Task:

Task summary 

The assessment tasks in this unit require students to contribute to the project quality planning process. 

This assessment is to be completed in the simulated work environment. 

Native Bush Spices Australia is based in Coffs Harbour, NSW. The business was established in 2010 to cater for a demand for Australian native food products. The company has organic certification. The company manufactures and retails a range of organic, Australian native foods including Native herbs and spices, Native herbal teas and Native fruit jams and conserves. 

Currently, the business is selling its products through a number of small supermarkets and health stores throughout Australia. The company also has a very basic website that includes four pages: Home, About Us, Products and Contact Details. 

The company’s overall business objectives for the next three years are to increase sales and create brand awareness, develop a broader product range, as well as expand into overseas markets, most likely Hong Kong, Japan and Singapore. 

The company’s target customers are those that enjoy gourmet foods. The age range of Australian consumers buying products is between 35 and 65. Most consumers are health conscious, care about protecting the environment and have an average annual income of $80,000. 

The company currently employs the following staff in its head office: CEO, Operations Manager, Marketing Manager, Customer Service Officer and two administration staff. Ten staff are employed in the factory making and distributing the products. 

It has been decided that a new website is needed as part of the marketing communications strategy. The new web site is seen as a critical part of the company’s expansion strategy. You have been appointed as a Project Officer on this project to support the Project Manager. 

As the new website is seen as a critical part of the company’s expansion strategy, the Project Manager has stressed the importance of project quality and has tasked you to assist with managing quality within this project through assisting with determining quality requirements and then implementing quality processes. 

The CEO has advised of a strict budget of $11,000 for this project, with no variances allowable. The budget is based on estimated costs. A key aim is that customers are attracted to the web site and find it easy to use. Timing is also an issue, as the web site should be ready by October to be ready for the Christmas season: assume that it is currently June. 

The company has established procedures for project management, and these are documented in the Project Management Policy and Procedures. 

Complete the following activities: 

1. Prepare for a meeting with the Project Manager 

At the meeting, you will work with the Project Manager to create a Project Quality Management Plan for the website project. In order to prepare for the meeting, you are required to review the Website Project Quality Objectives and Standards Briefing Report (Appendix A) prepared by the Project Manager that includes relevant information about quality. 

Review also the Project Quality Management Plan Template (Appendix B), as you will be completing this following the meeting with the Project Manager. 

The project quality management plan cannot be completed until after the meeting with the Project Manager but write some notes on what you think would be appropriate for each section based on the project authorisation form and project management policy and procedures. You will have the opportunity to discuss your notes at the meeting with the Project Manager. 

2. Meet with the Project Manager (your assessor) 

The objective of this meeting is to develop the Project Quality Management Plan (Appendix B). This will involve discussing the items that could be included in the Project Quality Management Plan as set out in your notes. 

You will discuss how these will be incorporated into the Project Quality Management Plan. 

During the meeting, you will be required to demonstrate effective communication skills including: Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding 

3. Finalise Project Quality Management Plan (Appendix B) 

Use your notes and the information provided at the meeting to complete the Project Quality Management Plan. Use the Project Quality Management Plan Template to guide your work. 

4. Send an email to the Project Manager (your assessor). 

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachments. The email text should ask the Project Manager to agree to the final version of the Project Quality Management Plan (Appendix B)

 

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  • Posted on : July 31st, 2018

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