Assignment Task :

This activity will not require observation.

1. Identify three issues that may cause communication difficulties and explain how you can overcome them.

2. Write a brief (50-100 word) commentary on each of the following scenarios, considering how social and cultural diversity may have played a role in the misunderstanding occurring. You may conduct research on the cultures of those in the scenarios if you are not sure.

 

Scenario One

There has been a misunderstanding between a worker and a CALD client. The worker made a joke about one of the client's children, and the client became very upset. The worker doesn't understand how she has caused offence — it was meant to be funny.

 

Scenario Two

A female worker tried lo greet an Orthodox Jewish male client by warmly shaking his hand. He refused to shake her hand. and the worker was offended. 
 
 

Scenario Three

A community worker attends a meeting with an Aboriginal family. It is a very hot day, and she is wearing a short and revealing dress. She notices that the family seem to be irritated and upset with her, even though she is being polite and professional. 
 

 

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  • Uploaded By : Grace
  • Posted on : December 02nd, 2018

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