Assignment Task:
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1- Select an operation (a process) with which you are familiar. The process could be one from a past or current place of work, one you have experienced as a customer or client, or one you are able to observe and collect data from.

2- Produce a detailed map of the current process, populated with appropriate data, explanatory notes, and a key to the symbols used: cross-functional analysis or other.

3- Choose either Hill’s framework or the Cambridge group methodology. These are both appropriate operations strategy frameworks/models.

4- Analyze the process for possible improvements, using operations management tools, techniques and frameworks. Produce a ‘future state map’ of the redesigned process, and provide recommendations for the implementation of the process redesign. Compare your observations of the organization selected with the operations management literature. There is no model answer for this assignment, but examples of issues that might be discussed include the following sub-themes: a. What does process improvement mean to an organization - lean, agile or resilient? b. What factors influence the future state? c. What processes exist to ensure continuous improvement? Are these processes adequate and if not, how could they be improved? d. How does the organization map onto models of operation strategy-transformation-impact – CSR factors described in the literature?

5- Critically discuss the benefits, quantitative and qualitative, of your ‘improved’ process and reflect your observations of the organization selected with the literature. The organization should not be drawn from a published case study.

6- Use Harvard referencing appropriately and in full, both in terms of the text, the citations, and listed in full alphabetically at the end.

 


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  • Posted on : December 23rd, 2018

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