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New South Wales Fire Brigade - Job Satisfaction - Organisational Behaviour Assessment Answer
Assessment Task:

Learning Outcomes

Have you ever wondered why the people around you are behaving the way they are? People differ in their behaviours, and even the same person can behave one way one day and a completely different way another day. Managers need to understand individual behaviour. Focus on the following learning outcomes as you read and study this chapter:

  • Identify the focus and goals of organisational behaviour.
  • Explain the role that attitudes play in job performance.
  • Describe the various personality theories.
  • Describe the perception and factors that influence it.
  • Discuss learning theories and their relevance in shaping behaviour.
  • Discuss contemporary issues in organisational behaviour.

SOME YEARS AGO, when the New South Wales Fire Brigade (NSWFB) closed its yearly recruitment drive for about 140 available urban firefighter positions, it had received nearly 5000 applications. Based on the very high number of applications, it would appear to be a very attractive job. Also, when you think about it, there never seems to be any problem in relation to the motivational level of firefighters when they are on duty. What does it take to be a firefighter? What makes them willing to put their own lives at risk to save people and property, as we see each summer when large bushfires rage in many parts of Australia? 

Review Questions

1. Explain why the concept of the organisation as an iceberg is important to understanding organisational behaviour.
2. Describe the focus and goals of organisational behaviour.
3. Define the six important employee behaviours that managers want to explain, predict and influence.

4. Discuss the four job-related attitudes.
5. Describe the impact job satisfaction has on employee behaviour.
6. Explain how individuals reconcile inconsistencies between attitudes and behaviour.

7. Contrast the MBTI and the Big Five Model of personality.
8. Describe the five personality traits that have proved to be the most powerful in explaining individual behaviour in organisations.
9. Explain how emotions and emotional intelligence impact on behaviour.

10. Explain how an understanding of perception can help managers understand individual behaviour better.
11. Discuss how fundamental attribution error and self-serving bias can distort attributions.
12. Name three shortcuts used in judging others.

13. Explain how operant conditioning helps managers to understand, predict and influence behaviour.
14. Describe the implications of social learning theory for managing people at work.
15. Discuss how managers can shape behaviour.

16. Describe the challenges managers face in managing Gen Y workers.
17. Explain what managers can do to deal with workplace misbehaviour and bullying.

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  • Posted on : October 23rd, 2018
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