Subject Code : MITS4001
MITS4001 - Business Information Systems -  Information Systems Management Assessment Answer
Assessment Task:

Case Study: Cutting out paper speeds up the process

The Chinese are credited with inventing paper nearly two millennia ago, and in spite of more recent inventions, such as the integrated circuit, computerised storage, and networking, it is still heavily used. So is the world moving closer to ushering out the old in favour of the new? The paperless office has long been a dream, but can it be achieved? LiverpoolDirectisdoing it's best. The company isapartnershipbetweenBTandLiverpoolCity Council, which at the turn of the decade was seen as one of the worst councils in the kat revenue collection and benefit payments.‘The service was deemed to be failing’, says David McElhinney, chief executive of Liverpool direct, which was formed in2001 to help modernise the council's operations.‘The average time to turn around a benefit claim was 140 days and therewasabacklogof50,000cases.’ The paper was holding everything up. Each week,20,000 pieces of mail would arrive at the benefit office, including everything from benefit claims to notifications that an individual's circumstances had changed. The mail would best be amped, and filtered through different teams depending on what information is held until it reached a file. It would then be sent to more people for manual assessment. Bottlenecks would delay the paperwork, and files would be buried on someone's desk when they were needed most.' A claimant might pay a personal visit, and we wouldn't be able to locate their file', Mr McElhinney says. 'The average wait was about two hours.' Not only did the paper cause significant delays, but also took up £750,000-worth of office space a year. Ridding the office of paper began with refocusing the system around the end-user. A series of' one-stop-shop' contact centres was set up to handle customer queries and visits, and the organisation opted for what Mr McElhinney calls a 'single version of the truth'- a single electronic document that can be referred to by all parties at any time. Now, when a document is received, it is scanned and put into a digital file. Data can be attached to the documents, which is archived into different folders by a dedicated team, based on the content. Software-based flags can then be set for the document that can trigger actions necessary for that letter. One trigger might cause a letter with a particular response to be generated, for example.

Questions

1. Why is it important to strip away old ways of working when introducing systems such as those brought in by Liverpool Direct and Hyde?

2. Using the Internet as a resource, locate information regarding a simple document management system, such as Scansoft's PaperPortOffice.How useful is such a product likely to be within a department of a large company or a small business?

3. Whatis the likelihood that the paperless office will ever be achieved?

4. If a company implements a workflow management system such as the one described in the case study, what would be the expected changes in the business processes? What do you think would be the drivers for the success of such a project?

This MITS4001: Information Systems Management Assessment has been solved by our Information Systems Management Assessment Experts at UniLearnO. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.

Eureka! You've stumped our genius minds (for now)! This exciting new question has our experts buzzing with curiosity. We can't wait to craft a fresh solution just for you!

  • Uploaded By : Mitchell Lee
  • Posted on : October 31st, 2018

Whatsapp Tap to ChatGet instant assistance