Internal Code: 1IEBF
Task 1: Project Proposal/Background
Title of your Project:
This proposal could be based on your Task 2 Proposal from BUS703 Managing Research (if so, you should reflect on the feedback from that task and then complete this template taking that feedback into account) OR you may identify a new management problem.
Fleet is a small restaurant located at Shop 2/16 The Terrace Brunswick Heads in Australia. It provides a variety of food and vines for its customers. People can reserve their seat before their arrival. The restaurant aims to provide best customer service to its customers. The restaurant provides the good quality food products to the customers.
Factors leading up to the Management Problem/Decision:
One of the major problems faced in the restaurants by the management is that they do not get the right staff member to handle the workload of the customers. During the high demand, the work efficiency of the employees gets decreased. This is one of the major problems faced by the management team.
Management Problem/Decision to be made:
The restaurant does not have a quality staff that can provide good customer service to the customers. The workers do not perform well when the customer at the restaurant increase. The availability of the workers is not up to the mark in the area. Therefore they have to give employment to the non-deserving candidate.
Why does it matter?
For the enhancement and betterment of the restaurant, it is very important to hire quality labour that can perform exceptionally well for providing the best customer service. The high quality of food and extraordinary service can increase the number of daily visitors in the restaurant. It will help in the growth and performance of the restaurant.
Research Question: Why restaurant is gaining a financial loss?
RO1: To provide training to the staff members so as to give better service to the customers.
RO2: To develop a strategy for rewarding employees who give extra time in the restaurant during peak hours
RO3: To help employees in increasing their efficiency.
RO4: To enhance the growth and performance of the restaurant.
Subject area (parent discipline) HUMAN RESOURCE MANAGEMENT
Key theoretical frameworks: Theories of performance
HR performance helps to evaluate and increase the efficiency of the employees
1 Bratton, J., & Gold, J. (2017). Human resource management: theory and practice. Palgrave.
2 Boxall, P., & Purcell, J. (2011). Strategy and human resource management. Macmillan International Higher Education.
3 Bailey, C., Mankin, D., Kelliher, C., & Garavan, T. (2018). Strategic human resource management. Oxford University Press.
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