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Managing Change - Capstone Assessment Webinar - Change Management Consultant - Report Writing Assessment Answer
Task:

The purpose of this webinar is to:
• Explain the requirements of the assessment
• Answer frequently asked assessment questions
• Invite students to ask questions during the webinar.

The Assessment Overview
• You are a Change Management Consultant
• Provide an in-depth analysis in the form of a formal report based on an organisation of your choice to enable it to deal effectively with foreseeable future change in your sector/industry.
• Analyse the following issues:
• A discussion of the key future success factors for your industry/sector.
• An assessment of your organisation’s current positioning vis-à-vis these success factors.
• A strategy for addressing areas where development/improvement is required for your organisation to meet these future success factors.
• Practical change steps for your organisation to move forward in each of the areas identified.
• Any other issues you consider to be relevant.

What are an organisation's key success factors, sometimes also called critical success factors?

They rely upon an organisation’s business environment as well as the mission, vision and objectives of the organisation.

Key Success Factors for an organisation which values innovation
1. An inspiring, shared vision of the future.
2. A fully aligned strategic innovation agenda.
3. Visible senior management involvement.
4. A decision-making model that fosters teamwork in support of passionate champions.
5. A creatively resourced, multi-functional dedicated team.
6. Open-minded exploration of the marketplace drivers of innovation.
7. Willingness to take risk and see value in absurdity.
8. A well-defined yet flexible execution process.

Part 2. Your organisation’s current positioning for these KSFs
? What about the retail industry & innovation?
• Walmart’s USP is low prices but that is not enough.
• Counteract competition from Amazon and other online retailers.
• Walmart expanded omni-channel and online ordering and in-store pickup.
• Walmart’s “click-and-collect” grocery sales will grow a huge 154% on average each year through to 2021.
• Walmart also offers financial services that generate $1.6 billion in revenue.
• Walmart also deals in multi-million dollar pet products industry.

Part 3. Strategy for addressing areas of development/improvement
• How can we identify the areas of development/improvement?
• Define your governing objective.
• Develop a theory of cause and effect to assess presumed drivers of the objective. These can be both financial and non-financial.
• Identify the specific activities that employees can do to help achieve the governing objective.
• Evaluate & re-evaluate your statistics – understand, track & manage

Part 4. Practical change steps for your organisation to move forward in
• Allocate resources effectively - leaders need to ensure good support and incentives.
• Make appropriate adjustments for scope creep - re-examine resources if the scope of the project changes.
• Engage stakeholders
• Keep your eye on the real goal – deliver promised benefits
• Prepare people to sustain the innovation – manage & overcome resistance to change.

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  • Posted on : August 17th, 2018
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