Manage Aged Care Compliance - Individual Support - Case Study Assessment Answer

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 Manage Aged Care Compliance Case Study Assessment Answer
Assessment Task

1. Read the scenario and then answer questions A, B and C that follow.


Julie visits Kostas. Kostas has had his friends over visiting the house and they’ve been admiring his vegetable garden. Con, his mate, has reminded Kostas that the local agricultural show is the following weekend, and has kindly offered to enter some of Kostas’ vegetables in for judging at the show. Kostas tells Julie that he would love to attend the show and see his vegetables on display, but has no way of getting to the show venue and is too embarrassed to ask his friends for help.


a. How can Julie provide information and assistance to Kostas that will allow him to access services to attend the show?

b. How will this access to support services help meet Kostas’ needs?

c. What could Julie say or do that will assist to build Kostas’ confidence and self-esteem to attend the

2. CareShore has recently employed bi-lingual staff members coming from Croatia and South Africa. How could you promote diversity in your workplace relationships with these new staff members? Identify two strategies you could use to promote diversity in the workplace and complete the table below with your answers.

3. Read the case study and then answer the question that follows.

Case study
Ife is a new care support worker at CareShore and is assigned to work with Julie. Ife is from an African background in which a cultural practice is that you pay respect to people in authority by not looking them in the eye and not speaking back to the person. Julie is experiencing difficulties communicating with Ife as, when Julie is asking Ife to do something, Ife doesn’t make eye contact and doesn’t speak before she walks away and performs the task. Julie has not encountered this social behaviour before and is not sure what it means, but she is finding it very frustrating. Julie speaks to her supervisor and asks her for her feedback. The supervisor lets Julie know about Ife’s cultural background and why she behaves the way she does. Julie goes away and does some further research about Ife’s culture to understand her better. Now Julie feels she has a good understanding of Ife and feels she can work with her better and be less frustrated. Julie makes an effort to speak with Ife in a manner that is sensitive to her cultural needs.


a. Identify two good actions that Julie took in the scenario above to resolve the cultural conflict with her colleague (10-20 words for each action identified).

4. Read the case scenario and complete the table related to it.

Case study

Mrs Carey is a client who lives in a low care/hostel unit that is part of an aged care facility. She lives alone in a one bedroom unit that has a small courtyard. The courtyard has grass that needs mowing and a garden that needs watering. She owns a cat (Eric), a bird (Monty) and a fish (Norman). Mrs Carey uses a manual wheelchair for mobility and she can push herself around in her own home, but if the distances are too far, such as on community visits, she needs someone to push the chair for her. Mrs Carey has full cognitive abilities and is able to read her own mail and pay her own bills. She has learned to do internet banking.

5. With the patterns of migration into Australia over the last few decades, identify five ways Australian society
has changed positively as a result. Bear in mind social attitudes, food and community activities that have been
influenced by an increase in diversity.

6. Research and answer the following questions.

a. List 5 human rights covered under the Universal Declaration of Human Rights

b. Identify the differences between human needs and human rights

c. What steps would a care support worker take if they believed human rights were being breached in the workplace? List the first 3 steps of action

7. You are working at CareShore and it is time to review a client’s individualised care plan. The client, Mrs Zhu, speaks little English and your supervisor is aware that Mrs Zhu may not be able to understand the discussion. Mrs Zhu doesn’t have a family member or other advocate to assist her, so your supervisor has decided to engage the
services of a professional interpreter. What factors must be taken into consideration prior to engaging a professional interpreter? List 2 factors and explain your reasons.

8. The next time Julie visits Mrs Zhu, she notices she has a heavily bruised forearm and seems very withdrawn and of low spirits. This is not like Mrs Zhu, who is normally happy to see Julie and always greets her with a smile. Julie asks Mrs Zhu if her arm is sore and how did she get the bruise. Mrs Zhu doesn’t make eye contact with Julie, and pulls her arm away and looks embarrassed. Julie doesn’t want to press her for an answer, but is concerned as the bruises look nasty and observes that Mrs Zhu is not her normal happy self.

a. What step should Julie take next and why?

b. Mrs Zhu’s bruised arm could have been a result of a slip in the bathroom, but could also be an indicator of abuse. Is it within Julie’s scope of role to investigate the injury further? Explain your answer.

c. Identify any indicators of emotional concerns and issues demonstrated by Mrs Zhu’s behaviour

d. How, and to whom, do you report your suspicions of elder abuse?

9. Read the short case study below and then answer the questions in Scenario 1 and Scenario 2.

Case study.

Imagine you are working at CareShore with Julie. You are providing care support to David, an 80 year old resident at CareShore. David is an orthodox Jew and his faith brings him great comfort and wellbeing.During your visit to David, you are collecting his plates and cutlery from lunch. You notice that David hasn’t eaten all of his food. Today’s lunch was pork meatloaf with vegetables. David hasn’t eaten any of the meatloaf and has barely touched his vegetables. You ask David if he is feeling well today, and he replies he is, but he just didn’t feel like eating his lunch.

Scenario 1

a. Why is it important to report what you have observed?

b. To whom would you report your observations?

 c. Are there any cultural issues in this case study? If yes, what are they?

d. David’s lack of interest in his meal may be a sign of other issues. What other issues could be causing
David’s lack of appetite?

e. If David’s lack of appetite is affecting his wellbeing, what support options outside of a care support
worker’s scope of role are available?

Scenario 2
Two weeks have gone by and you are again visiting David. You notice David is still not eating his meals. You have another conversation with David and he explains how distressed he is that his dietary requirements were not met on a number of occasions. You observe that David has lost weight since the last time you saw him.

a. David’s dietary requirements have not been met and he has lost weight as a result, which is a physical impact on his wellbeing. Name another aspect of David’s wellbeing that could be impacted by his needs not being met.

b. What steps could be taken to better meet David’s needs?

c. How would the steps you outlined in b. above improve David’s emotional wellbeing?

4. Assessment Rubric

1 Promote independence

2. Understanding the impact of access to support services

3. Promoting self-esteem and confidence

4.Contributing to the development of relationships based on appreciation of diversity

5. Value and respect diversity and inclusiveness in the workplace

6.Promoting independence by identifying strengths and self-care capacity

7. Influences and changing practices in Australia relating to diverse communities

8. Question 6a Universal Declaration of Human Rights

9.The relationship between human rights and human needs

10.Steps to be taken when human rights are breached in the workplace

11 Use of language and cultural interpreters in the workplace

12.Duty of care when dealing with cases of suspected abuse 

13.Scope of role when dealing with cases of suspected abuse

14.Reporting suspected abuse

15.Variations in a person’s physical condition 

16.Reporting observations

17.Wellbeing including cultural issues

18.Wellbeing impacted by physical or non physical issues

19.Factors outside of care support worker’s scope of role

20.Variations in a person’s wellbeing

21.Variations in a person’s wellbeing

22.Variations in a person’s wellbeing

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  • Posted on : August 27th, 2018
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