Assessment Event 2 – Perfect Coffee Bar Simulation
In this assessment, you will undertake a number of tasks related to establishing procedures and using the consultation to support the development of workplace relationships at Perfect Coffee Bar. In this simulation, you will perform the following actions:
• develop communication strategies for the achievement of work responsibilities
• develop a team charter to ensure consultation
• facilitate feedback on outcomes of the consultation processes
• develop processes to ensure that issues are resolved.
Task 1: Manage Ideas and Information
In this task, you will demonstrate your skills in developing and implementing effective strategies to manage ideas and information, particularly with work responsibilities, consultation with work issues.
1.1 Develop communication strategies for the achievement of work responsibilities
Insert your responses into the Team Communication Plan template which is a separate document provided to you by your Assessor.
1.2 Develop a team charter to ensure consultation Insert your responses below:
1.3 Develop processes to ensure that issues are resolved
1.4 Facilitate feedback to team on outcomes of the consultation processes
Task 2: Establish Systems to Develop Trust and Confidence
In this task, you will demonstrate your skills in developing and implementing strategies to develop trust and confidence. This will include systems as well as interpersonal behaviour.
2.1 Establish policies and procedures to ensure cultural diversity and ethical values are followed
2.2 Gain and maintain the trust and confidence of colleagues
Task 3: Manage the Development and Maintenance of Networks & Relationships
In this task, you will demonstrate your skills in your ability to network and by doing so further develop your ability to work with conflict which
will improve the quality of workplace relationships.
You will contact via email, an external specialist to gather information on how to manage conflict as there is still ongoing tension between individuals even after the delivery of their session on supporting cultural diversity.
The intention of this networking is to develop strategies to create a number of actions or techniques to maximise workplace morale through managing conflict constructively.
3.1 Use networks to build workplace relationships
3.2 Conduct ongoing planning to ensure workplace relationships are developed and maintained
Task 4: Manage Difficulties to Achieve Positive Outcomes
In this task, you will demonstrate your skills setting up systems to manage difficult situations in workplace relationships, then you will show your ability to implement these systems through interaction with two team members experiencing difficulties with their relations.
4.1 Establish processes and systems to ensure that conflict is identified and managed
4.2 Implemented strategies to ensure that difficulties in workplace relationships are identified and resolved
4.3 Develop and implement an action plan to address any identified difficulties
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