Internal Code: MAS5569
Part A – Briefly describe the organisation. What is the ownership? What goods or services are provided? What is the recent financial performance? What is the mission, strategies and priorities? Who are the main competitors? What are the major market trends? What are the major stakeholder requirements?
Part B – Briefly describe the IT KM solution chosen. What is the new functionality and capabilities delivered by this solution? What processes are affected? What are major benefits? Which knowledge workers benefit? How?
Part C – Given a knowledge of the context (Part A) and the solution (Part B), infer the business case for the solution. What were the business goals for the IT project? What are the success metrics? Is there a financial justification in terms of ROI, Payback and Net Present Value? How should the solution continue to evolve in the future? (You will need to use your imagination and make explicit assumptions for this section.)
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