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Assignment Task

 

Question 1 – Learning Outcome
You are the Operations Manager for ME plc, a small commercial insurer. ME plc distributes its products directly to policyholders.
A year ago, ME plc outsourced all post-sales administration and claims handling to JN Ltd, a third party service provider. JN Ltd is located in a different country to ME plc.
Following the outsourcing by ME plc, a recent review has identified an increased number of complaints. The main reason for these complaints is the standard of the service provided by JN Ltd.
(a) Identify, with justification, three significant challenges for ME plc in continuing to outsource to JN Ltd.
(b) Explain briefly, one significant action ME plc should take to improve JN Ltd's service delivery, given the challenges you have identified in (a) above.

Question 2 – Learning Outcome
You are a member of the strategy team for UH plc, a medium-sized insurer.
Over the last three years, UH plc has experienced a decline in profitability and the following issues have been identified:
• Recent entrants into the insurance marketplace have made it more dynamic.
• UH plc's current knowledge and understanding of the marketplace is limited.
• UH plc is not utilising appropriate control systems and models. UH plc's Strategy Manager has asked you to investigate these issues.
(a) Identify, with justification, four comparisons UH plc should make with relevant competitors to understand the decline in its profitability.
(b) Recommend, with reasons, one relevant key performance indicator (KPI) for each of the comparisons that you have identified in (a) above.

Question 3 – Learning Outcome
You are the Operations Manager for GHL Ltd, an insurance broker. GHL Ltd keeps all of its client records in paper files. Historically, some employees have taken paper files home to prepare for client meetings. In the last six months, there have been a number of occasions where these paper files have gone missing.
This loss of paper files has, in some instances, resulted in other insurance brokers gaining access to sensitive information about GHL Ltd's clients. Additionally, the loss of these files has created gaps in knowledge, for GHL Ltd, about these particular clients.
As a result, GHL Ltd has decided to convert all of its client records from paper files to electronic records. The Board of GHL Ltd has tasked you with planning for this conversion.
You are concerned about the accuracy and completeness of the information in the paper files.
(a) Identify, with justification, three significant risks for GHL Ltd of incomplete client records.
(b) Explain how GHL Ltd could minimise the risks you have identified in (a) above, when converting from paper files to electronic records.
(c) Discuss the implications for GHL Ltd of the confidentiality of data that will be stored electronically.

 

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  • Posted on : November 15th, 2019

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