INFO231:Management of IT Projects (2020) : Case Study - Management Assignment Help

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Lunch Order & Delivery Service (LODS)
FoodCo is a catering company that has been in business in Wellington for many years. The business was built up by current owners Bruce and Joy, both trained as chefs, who prefer the slightly more sociable hours of catering (despite the 5am starts) to evening work in a restaurant. They have several full-time staff to help with food preparation and one driver who delivers the catered food to its destination. They also employ casual part-time staff as required to assist with large catering orders. They use an external accountant to manage the books and tax affairs. At present they have no technology infrastructure. Ordering and invoicing are done using a manual system.


Lunch2U – The Business Plan
The main problem with running a food outlet in a suburban area is that the demand is often less predictable than in the inner city. There is a risk of either having unsold food at the end of the day, or of not being able to meet the demand. An online ordering system would manage this problem. If lunch orders were received by 10:00 am, staff would prepare only what they know would be sold, which would reduce wastage and enable the business to sell the food more competitively at a lower margin. However, there were two major issues that needed to be resolved.

First, delivery costs have the potential to add considerably to the costs of Lunch2U. Also, the time window between when the orders are received (10:00), and when they all need to be delivered (12:30 at the latest) is quite tight. To manage this, the coverage will be restricted to a designated range of inner-city suburbs in Wellington that a driver can cover within a 45- minute period, from 11:45 to 12:30.


Business Case for LODS: Requirements
The Business Case provides some of the arguments in favour of developing the software for the new IS, referred to as LODS (Lunch Order & Delivery Service). The Business Case includes the following functional requirements:

RQ1: A school organises student requests for lunches for the day and places its collective order through a web-based interface.
RQ2: FoodCo receives the orders and works to fulfil the orders (creating the products in their kitchen).
RQ3: Once an order has been fulfilled, the order status is updated accordingly, the order products are packaged, and a label with the school address and drop off point is printed and attached to the package.

RQ4: An algorithm is used to determine an efficient route to take for deliveries and a time by which the driver must leave to ensure deliveries are received by the schools before 12:30.
RQ5: The Head Chef receives an overall list of the day’s orders and a breakdown of lunch ingredients so that they can organise the ingredients and kitchen labour accordingly.
RQ6: Weekly and monthly reports summarising the orders by product, including a breakdown by school, will be provided for Bruce and Joy, as well as the Customer Support Manager (see below).


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  • Uploaded By : Pearl
  • Posted on : November 12th, 2018
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