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Subject Code : ICTPMG401
Country : Australia
Assignment Task

 

Red Opal Innovations scenario 
Red Opal Innovations (ROI) is an information technology company that commenced operations in  2004. The focus of the business at that time was IT and network consultancy services for small to medium-sized businesses. Three years ago the company decided to add services for the design and development of websites, multimedia products, and customized applications.  
The company has the following departments: 
 Development: carries out the creation of custom-built software solutions and dynamic  websites 
 Multimedia Productions: including video, post-production, and animation

 Sales and Marketing: works on advertising campaigns, the company’s social media presence,  attends industry and community events, visits clients, and identifies prospective clients? Human Resources: manages the recruitment of full time and contract staff and their  entitlements such as leave and superannuation  
 Accounts: looks after the payments into and out of the company (accounts payable and receivable). 
To date, the company employs 40 full-time staff with up to 20 additional contract staff utilized to cover specific projects.

Scenario

You are an IT Trainee with Red Opal Innovations and your supervisor, Terrence Stewart, has asked you to assist the Development team with a website project for a new client, Tough Trailers.

You need to review the Tough Trailers scenario 

As you are new to Red Opal Innovations, you should also look at their  (ROI_Org_chart.pdf) so you know who else to liaise with on this project.

Tough Trailers (formerly Tough Steel) was founded in 2000 as an architectural metal fabricator specializing in specialty aluminum and stainless steel fabricating. Tough Trailers diversified into trailer manufacturing in the spring of 2007. Initially, they manufactured small box utility trailers as an opportunity to use available manufacturing capacity during slow business cycles in the architectural metal business. By 2010, the trailer division had grown so much that Tough Trailers made the decision to become a full-time trailer manufacturer. 

Tough Trailers produces standard box trailers and is now diversifying into customized trailers to the customer’s specification. It prides itself in the quality of its work and materials as well as in its unique customization features. 

They have sales offices in Sydney, Melbourne, and Brisbane. Each office has a show area for the display of standard box trailers. The manufacturing takes place in Newcastle (NSW).  Trailers can be shipped using contract haulers from the factory direct to the customer’s site, or are available for pickup directly by the customer from the factory or sales offices.  The head office is also in Newcastle on the same site as the factory. 
Since Tough Trailers started, it has grown steadily. In the last two years, sales have taken off and increased by 40% each year. It now has a turnover of $10M and around 1500  customers. 

 

CUSTOMERS 
Tough Trailers customers range from the home handyman to horse owners, tradesmen,  serious off-roaders, and a variety of motor sportsmen (bike, boat, and karts, etc.). 
Customers’ orders range from the standard small box trailer for $1,000 to utility trailers and customized trailers. Utility trailers include off-road trailers, car or bike carriers, and horse floats. These can range in price from $1,300 to over $10,000 for the deluxe horse float. 
Customized trailers have become more popular recently, particularly with tradesmen and motor sportsmen. Prices can range from $3,000 up to $9,500 depending on the customization required. 

PROBLEMS 
The company's internal systems and computer systems have worked well in the past, but with the increase in sales, Tough Trailers has realized that they may not be able to cope with continued expansion, especially into some of the new areas that it hopes to exploit. In particular, the following problems have been experienced: 
Customers want to be able to see more examples of the types of customized trailers that can be produced. The sales catalogs are very basic and the sales offices can only hold a limited number of demonstration items. With the benefit of hindsight, it would have been a good idea to photograph each customized trailer for inclusion in a  more comprehensive brochure.
 

ICT Projects

This event requires you to submit a portfolio of evidence that demonstrates your skills and knowledge to support the management of low risk, straightforward information and communications technology (ICT) projects within an organization.
Your portfolio of evidence must include the following items:
Project Charter
Project Plan
Project Progression
Project Closure


Task Instructions

Read the scenario documentation provided:  
Prepare the Project Charter and Project Plan associated with the commencement of the project.
Prepare the Project Progression documentation. In preparing your documentation you must consider these facts:
The project now is at the half-way point
There is an issue that has arisen and is likely to cause 2 days delay
Finalize the project on completion by preparing the Project Closure documentation.


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  • Posted on : February 11th, 2019
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