Assignment Task:
Fast Track Couriers Pty Ltd Case Study  Management Assignment Help

Questions:
Part A
Using the scenario 1 information supplied, the student will identify strategic change needs, review existing policy, monitor trends in the external environment that impact on organisation’s objectives, identify operational change objectives, prioritise change requirements and consult experts or specialists to assist in identification of change requirements and opportunities. The student will then write a report to management outlining the change requirements.

Part B
Based on the scenario 2 provided, you will write another report in which you outline a performance and sustainability review strategy, evaluate the strategy, analyse performance reports and trends, and describe how you would seek advice from specialists to identify technological solutions.

Procedure:
Part A

1. Review the scenario 1 information provided (in the Appendix 1) for Fast Track Couriers.

2. Prepare to write a report on change requirements for Fast Track by following steps 3–10 below.

3. Analyse the organisational objectives provided in the scenario to identify the change requirements for Fast Track Couriers:
a. Identify requirements for change
b. prepare an explanation of how your identified change needs link to the organisation’s strategic plan goal/s.

4. Review the organisation’s current state to understand how the current policies, practices and operations deliver against the organisation’s strategic goals.

5. Review the organisation’s performance against objectives with regards to its:
a. people
b. processes
c. technology
d. structure.

6. Monitor external trends to identify events or trends which may impact on the achievement of the organisation’s strategic plan goals:
a. identify two external trends
b. develop an explanation of how the trends currently impact or will impact organisational objectives.

7. Identify major operational change requirements:
a. identify changes due to performance gaps
b. identify changes due to business opportunities
c. identify changes due to threats

d. identify changes due to management decisions.

8. Identify specialists to be consulted to assist with identifying change needs:

a. identify specialists you will engage to help identify change requirements and be prepared to explain your reasons for engaging these specialists

b. identify what consulting model you would adopt to engage the specialists and be prepared to explain why you would use this model.

9. Assume your trainer is a specialist/expert of the kind you have identified in step 7. Consult with your trainer to assist with identification of change management requirements and opportunities.

10. Identify the managers that need to be informed. Prepare a plan that identifies who, when and how stakeholder managers will be engaged to review and prioritise change requirements.

11. Assume your trainer is a manager you have identified. Consult with your trainer to review the changes you propose and to help you prioritise changes. Suggest and justify the priority you have assigned to each change you recommend.

12. Prepare a 3–4 page report detailing change requirements for the organisation. Include all of the information you identified and explanations that you prepared in steps 3–10.

13. Submit all documents to your trainer as per the specifications below. Ensure you keep a copy of all work submitted for your records.

Part B
1. Read the case study ‘AC Gilbert’ in Appendix 1.
2. Analyse the information provided and prepare a report addressing the following six (6) points.
1. Describe the key systems and processes used by AC Gilbert:
a. Supply chain
b. Operational systems
2. Product/service delivery.

3. Analyse the three key systems and processes and develop the elements of your review strategy: applying your knowledge of quality management and continuous
improvement theory, develop performance and sustainability measures, assessment tools and techniques that you would use to evaluate the effectiveness of the three
key systems and processes. In your report, include if applicable:
a. Lists of key result areas (KRAs)
b. Lists of key performance indicators (KPIs)
c. A description of performance review processes
d. A sample service level agreement.

4. Using the data provided for results up to 1966, for each of the three key systems, describe how each of your measures, assessment tools and techniques would
monitor performance. Include specific examples or hypothetical cases to test the effectiveness of the elements of your review strategy. Write an evaluation of the
effectiveness of your review strategy. Suggest improvements to your strategy.Refer to quality management and continuous improvement theory.

 


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  • Posted on : January 08th, 2019

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