Assessment Task:
Experience Management - Customer Experience Strategy - Customer-Centric - Management Assignment Help 

 

Context
This assessment task is designed for you to reflect on assessment 2 of your chosen organisation to provide concise recommendations on how your organisation could become more customer-centric. To do this, you will apply your knowledge and understanding of key concepts that shape the customer experience covered in all the modules of this subject.
You are required to submit a recorded presentation that shows you on camera as well as visual aids (i.e. power point slides). This provides you with an insight into what may be part of your job role in the future.

Learning Outcomes
Compare and contrast the emerging concepts and practices that shape the customer experience.
b) Explore customer differentiation in service delivery and identify customer’s critical touchpoints that influence an organisation’s customer experience strategy
c) Research a customer problem and develop an appropriate customer experience
d) Develop and communicate a customer experience strategy
e) Analyse and apply tools to monitor and evaluate a customer experience strategy

 

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  • Uploaded By : ethan
  • Posted on : December 09th, 2018

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