Subject Code : | ECON1066 |
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This assignment uses data from the BUPA health insurance call centre. Each observation includes data from one call to the call centre. The variables describe several characteristics of the call (eg the length of the call, the amount of silence in the call), characteristics of the customer (eg state of residence, family type, number of adults and children), and measures of performance (eg net promoter score, sentiment score of the customer). In this assignment, we are interested in predicting the net promoter score and the length of the call.
Please use the dataset CallCentre.dta and associated information file CC_DEFINITIONS_.XLSX to answer these questions. Use the software program STATA 15 available through RMIT MyDesktop for all data analysis.
This is a group assignment where you can work alone or with up to four other students (a maximum group size of four). All group members will receive the same marks for the assignment. You must submit an electronic copy of your assignment in Canvas in pdf, doc or docx format. Hard copies will not be accepted. Show your tables and calculations as well as answering the questions in full sentences. Please make sure your tables of results are neatly formatted, not just copied and pasted from STATA, and that you write your answers in clear sentences. You should write no more than 1000 words (not including tables/calculations) in total for this assignment. The number of words, tables, graphs, calculations given in parentheses after each question are a guide.
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