Country : Australia
Assignment Task
 




Develop & Manage BAR Business Plan Report Writing

  • The Management are responsible to implementing the plan and follow up to every responsible role of the plan. They also have part to encourage staff members to follow and become the lead example.
  • Each parties has its own role to follow up with the steps of planning:
  • •Setting objectives;•Resource the organisation;•Agreeing operational plans;•Ensure an appropriate systems and structures are in place.
  • SKILLED LABOUR REQUIREMENTS
  • Skilled labour that we need in the organisation to implement the business plan are :
  • 1.FOH : Energetic staff that can bring a good atmosphere within the team and to the customers too
  • 2.Kitchen Hand : Casual Kitchen Hand to assisting head chef in preparation of food, washing and cleaning kitchen utensils and equipment
  • 3.Delivery Driver : Driver who has a license and has his/her own car to be able to send the food order to the front door of the customers.
  • PERFORMANCE TEST
  • 2 Example that we choose to test the performance of the business plan :
  • Financial – what is the financial viability of the business, and will our strategy deliver financial benefits?
  • Customer – are we satisfying the customer’s needs, and how do our customers see us?
  • Financial
  • Key to measures :
  • What is the financial viability of the business? Will our strategy deliver financial benefits?
  • Strong cashflow (CSF) = positive cashflow balance for each 12 month forecast or access to finance facility (KPIs)
  • Profitability growth (CSF) = sales growth of 2.5 percent per month, no change in gross margin or 1 percent reduction in expenses per month (KPIs)
  • Customer
  • How to measures your customers :
  • Are we satisfying the customer’s needs?
  • How do our customers see us?
  • Customer retention (CSF) = number of repeat purchases per customer over six months, or number of new customers over six months (KPIs)
  • Reliability (CSF) = number of customer returns, or percentage of time on delivery (KPIs)
  • We can use our Key Performance Indicators (KPIs) as a measurement tools used for each CSF
  • Example type of KPI : Chart , Graphic Indicator
  • 5 examples for reports
  • 1.Problem Solving Business ReportWhenever the business have a problem such as customer complain, equipment faulty issue, or external cause like covid restriction that forced the business to enter the state lockdown or even closed the business for temporary, it can be solved with helding a meeting for problem solving the solution and ask for suggestion from every stakeholders of the meeting to get a conclusion or decision to be applicate in the business.
  • 2.Performance report :The management likes to know the performances of each department on a regular basis,
  • It is important to know the result of this report for the management so they can maintain the performances of existing employees and analyzed them, it will help to made a decision and measure the performances of the staff.
  • 3.Annual ReportThe report usually come as yearly report, it include the sales profits and turnovers of the business. It will be submitted to corporate heads in detail.some crucial decision factors in the business like investments, marketing strategies and campaign,etc are planned in annual report.The strategy can be modified or changed based on the result.
  • 4.Analytical ReportThis type of business report is usually required when a company is trying to make an important decision. An analytical report analyzes the company’s situation, presenting relevant information, explanations, and conclusions. By doing some analytical explanation, It helps the company to make good decisions going forward.
  • 5.Research ReportWhen a company considers trying something new, such as offering a new product or increasing the price of the menu, A team or researchers are given a topic and asked to find all the relevant statistics and details obtained from an informational report, followed by a detailed analysis of the data found in the analytical report. The conclusion of the research report will be based on the available data obtained from the analytical and informational reports.
  • ACTION FOR INCONSISTENCIES ISSUES
  • In this case, the supply issues will need to be resolved. Therefore, the actions that will be taken including contacting suppliers and ensuring that all the supply issues are resolved.
  • Meanwhile, because we cannot wait until the problem being solves with the suppliers, and we still need to run the business, then we can search or ask from another supplies for the product line from elsewhere. We can find a substitute product that similar to what our first suppliers provide and not having a far comparison in price and quality of the product.
  • EXAMPLES OF PERFORMANCE INDICATOR
  • There are some examples where a performance indicator needs to be refined because the target can no longer be achieved, there are :
  • -When an unexpected macroeconomic event happens. For example a recession and pandemic such as covid-19 that hit the economic globally.
  • -When a company acquires another company through a merger and acquisition transaction.
  • Your Food and Beverage department showed an underperformance of targeted sales by 5 %
  • last month and again by 7 % this month. The occupancy rate at the hotel for the same period
  • showed an increase of average 4% with high profile customers and the number of covers in
  • the restaurant increased on average by 7 %. There have been also a number of indications
  • from customers that service attendance is average. Analyse the issue give a small report the
  • problem and n tell me what potential factors for training could this indicate and require?
  • There could be multiple reasons for decrease in sales despite increase in average high profile customers & covers:
  • Lack of repeat customers or referrals due to average customer service: Train your staff in providing excellent service to have more happy and repeat customers
  • Staff is not able to sell: Train your staff in upselling and cross selling the items (Esp. high margin items)
  • Quality of food may be below or at average: Train your chef in making delicious dishes
  • Common dishes in food menu: Reinvent the menu and add more variety of dishes. Train your chef and staff in making new dishes and selling the same
  • Introduce combo items and drinks menu: add more exquisite drinks and variety of combos which make the customers shell more bucks than they initially intended to. The staff must be trained in upselling and cross selling

 

 


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  • Posted on : August 30th, 2019
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