Determining the Communication Needs of a Diverse Staff and Clients - Arts and Humanities Assignment Help
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Determining the communication needs of a diverse staff and clients
As an organisation, it is common to liaise and/or work in partnership with different stakeholders and other service providers within your local community to enhance service delivery for both clients and staff.
Prior to communicating any information about your service and to clients who engage with it, you must be aware of your organisation’s processes, reporting hierarchy and your legal and ethical requirements must be considered.
a. In order to show respectful workplace diversity, there are various types of communication needs that are required in a community services organisation. With reference to the diversity of the staff and local community, in the table below identify three (3) types of internal or external communication needs, that could result in competing or conflicting interests. In the next column, describe why it is a competing or conflicting interest.
b. Communications within the workplace are required to keep staff updated of all policies and procedures. Based on the diversity of the CareShore staff profile, consider cross-cultural communication strategies.
In the table below, provide three (3) types of communication strategies that could be used to share information and justify the selection of each method.
Developing a communication plan
You will need to complete the following information for each of the five strategies:
a) Identifying the stakeholders and whether they are internal or external
b) Deciding the most appropriate channel or medium
c) Proposing the most appropriate timing
d) Identifying how to promote inclusivity
e) Justifying what makes the enhancement(s) to the channel more inclusive
f) Identifying how each strategy will be evaluated
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