Subject Code : CPPREP5010
Country : Australia

Assignment Task

MULTIPLE CHOICES

Select the correct answers below:

Q1: Choose the correct statement:

A. Customers are somewhat easy to replace so don’t worry about how you treat them, especially if you are having a bad day

B. Customers are our most important asset

C. Customers should be treated in the same manner as they treat us

D. If a customer is rude, you have the right to be rude back to them

 

Q2: SLA stands for:

A. Service Level Attitude

B. Service Level Appraisal

C. Service Level Agreement

D. Such Lovely Attributes

 

Q3: True or False?

We should always treat tenants well because one day they may become Buyers and then eventually they will become Vendors

A. True

B. False

 

Q4: True or False?

Creating a ‘Wow’ factor makes no difference to customers as long as you have the cheapest price, they will list with you regardless of the service you offer

A. True

B. False

 

Q5: If a customer is not happy with our service, it is important to remember that:

A. Customers are like buses – there will be another one around the corner

B. We can turn them around by handling their complaint in a professional manner and finding a solution that works for everyone

C. It doesn’t matter what they think. We are always right.

D. We can just pass them on to a colleague and they’ll know what to do

 

Q6: The following legislation applies to the property industry:

A. Property Stock Agents Act 2002

B. Property Stock Agents Regulation 2014

C. The Property Market Act 2019

D. A and B

 

Q7: Customer Service Systems:

A. Are a waste of time and resources.

B. Should be well maintained and updated regularly

C. Cost too much and are difficult to use

D. Are too complicated to use so only the Licensee should be trained in how to best use them

 

Q8: When an Agent receives feedback, they should:

A. Only pay attention to it if is positive

B. Hide any negative feedback from their manager

C. Thank the customer and collate, analyse and take the feedback into consideration

D. If it was negative, send negative feedback to the customer

 

Q9: True or False?

The feedback we receive from customers should be used to improve our systems, processes and policies

A. True

B. False

 

Q10: True or False?

Coaching, Mentoring and Training cost too much and don’t offer a good return on investment for a small Agency

A. True

B. False

 

Q11: Why is it important to identify and manage risk in the Property industry?

A. Risks can lead to issues with severe consequences if not managed

B. Risks can cost the agency money

C. Risks can impact an agent’s personal reputation

D. All of the above

 

Q12:. Which of the following sources of risks might impact your Agencies brand and reputation in the community?

A. Complaint handling procedures

B. Use of Twitter and Instagram

C. Internal team meetings

D. Both A and B

 

Q13: What is the main Act that informs the WHS process for the property industry in NSW?

A. The Fair Work Act 2009

B. The Work Health and Safety Act 2011

C. The Privacy Act 1988

D. The Property Stock and Business Agents Act 2002

 

Q14: Using the Hierarchy of Control, what is the most likely method of control to use when you are doing an open home and there have been recent cases of COVID identified in the community?

1. Engineering and isolation

2. Elimination

3. PPE

4. Administration and isolation

 

This CPPREP5010-Accounting and Finance Assignment has been solved by our Accounting and Finance Experts at TheTVAH. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing Style. Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered.

You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turn tin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.

  • Uploaded By : Roger
  • Posted on : October 31st, 2022
  • Downloads : 419

Whatsapp Tap to ChatGet instant assistance