COIT20246 : ICT Services Management – Management Assignment

Internal Code : MAS5989

Management Assignment

Task 1 :

The text discusses the elements of modern computing architecture and its various components. Over the years, advances in technology had impacted its development and greatly improved its performance. The hard disk drive (HDD) is one such component that had experienced technological advances. Find and summarise ONE resource that describes significant changes in HDD technology that occurred in the last ten years.

Task 2:

The text discusses the components and activities of operating systems. Over the last decade, there was an increase of mobile devices in the market. The Apple iOS, Google Android, and Microsoft Windows Mobile may be the most familiar operating systems found in many mobile devices. However, there are other mobile devices that do not use these OS. Find and summarise a resource that describes ONE other mobile OS that is not listed above. The selected mobile OS should be currently in use in mobile devices.

Task 3:

Data networks had traditionally relied on copper cables for its connectivity. However, short- range wireless connectivity to networks using WiFi increased in use because of the proliferation of mobile devices. Find and summarise ONE resource that describes developments (in the last 5 years) with focus on either WiFi or other shorter-range wireless network connection technology.

Task 4:

Protocols are important in network communications. They can provide reliability and efficiency in a communication link. One application layer (L5) protocol discussed was HTTP. Find and summarise a resource that describes the features and uses of ONE other common application layer (L5) protocol that is not discussed in the text (i.e. NOT HTTP).

Task 5:

Cyber-attacks on private or government ICT assets have become more disruptive as reported by the media. Find and summarise a resource that describes ONE recent cyber-attack (within the last 3 years) against a private or public infrastructure. (Note: an attack on an individual account or a web-site is not valid for this task.)

Task 6:

Society is increasingly reliant on networks and network technologies. Failure in ICT services can hamper and seriously disrupt business operations. Find and summarise a resource that describes ONE example of one such recent failure (within the last 3 years) in the transportation industry that had serious impact on commerce. You should not use any examples covered in the textbook.

Task 7:

Ecommerce had an overwhelming impact on traditional retail businesses. Many businesses that had adopted this and have become successful in the sale and delivery of their products. Find and summarise a resource that describes the history of ONE such traditional business that became and remain successful because of this. You should not use any examples covered in the textbook.

Provide a summary of around 200-300 words discussing what the resource is about and why it is relevant to the task here

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