Country : United Kingdom
Assignment Task

 

Scenario
Based in central London the European Club was founded in 1900. The club is a non-profit making charity whose good works for the last 100+ years include offering scholarships for gifted children from poorer countries the opportunities to study in the UK. The Charity is governed by a Board of Trusteeswho also form part of the Board of Directors. The CEO sits on the Board of Directors whilstthe General Manager and Club Secretary report into the CEO. The vision and missionstatement is represented as “High quality hospitality at affordable prices.” A statement of valuehas been an agenda item for almost a year but has not been actioned.Revenue for the charity is derivedfrom the operation of the central London clubhouse (situated in afashionable street in Mayfair London W1) containing a very „old fashioned? and largely unused waiterservice cocktail bar, The Fox and Hound and 50 seat restaurant, The Dining Rooms, 4 function room(no in-built meeting room equipment) and a number of bedrooms (50) which it lets to club members fora highly subsidised amount of just £75 per night. Many of these rooms have not been refurbished inquite a while.The building itself has a certain faded grandeur but is in need of some much needed planned andreactive renovation and maintenance to furniture, fixtures and fittings. Some of the systems inthe Club, including reservations and front office, are still on Excel spreadsheet functions. Amanual process is used for creating reservations for the bedrooms, restaurant and bar and functionrooms. There is however an online payment system used but there are three separate systems, one foreach department. Wifi is available throughout the Club.Many of the staff have been there for many years and the way things operate have not changed muchfor a long time. Whilst familiar and comfortable with the current ways of doing things, the staff oftenmoan about the amount of time it takes and the inefficiency of the systems in place. There is a verydefined hierarchy and staffing structure in the departments. The organisational chart below details therestaurant, bar and event management departments.


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  • Uploaded By : Roman
  • Posted on : August 04th, 2019
  • Downloads : 320

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