Assignment Task:

Case Study
Carmen worked as an education coordinator for a nation-wide health care consulting organization. She had a horribly busy schedule, starting work before 8 OD a.m. every
day, and rarely finishing work until at least 7:00 p.m. every evening. Her husband, Alan, worked at a local factory. It was difficult for either Carmen or Alan to get time
away from work. Their son was five years old and starting kindergarten the next month.
One of the requirements for kindergarten was documentation of immunization records. Carmen, who provided education on privacy-related issues and assisted facilities with form design as part of her Job, called the office of Or. Stallone, her son·s pediatrician. Carmen asked Jessica, who answered the phone at Or. Stallone's office, if she [Carmen) would be able to fax a completed release of information consent to the pediatrician's office and have the office fax the immunization information back to her
because she was unable to get to the office during their regular business hours.

Jessica responded by saying, 'Tm sorry, honey, but medical records cannot be faxed. It is because of our provincial privacy legislation." Carmen explained to Jessica that
she worked for a health care consulting company, developing education on privacy-related issues and that it was perfectly legal to release personal health information via fax. Jessica corrected Carmen and informed her that she had to go through
privacy training when she was hired and that there were strict laws about releasing medical information So, Carmen would Just have to come in to sign for the records in person.
Carmen decided that she did not have the time or energy to argue with Jessica about the privacy legislation. So, she gave up and told her that she would see if she could
make other arrangements. Carmen talked to Alan that evening when she got home from work and asked him if there was any way he could get approval to take a long lunch break to go and pick up the records because they needed them for kindergarten
registration at the end of the week.
The next evening, Alan informed Carmen that he would be able to take a full hour for lunch the following day to go sign for the records in person. That following morning,
Carmen called Dr. Stallone's office, where Jessica answered the phone again. Carmen explained to Jessica that because she could not accept a faxed release of
information form, that her husband had made arrangements to take a long lunch to pick up their son·s records. She asked if they could get them prepared ahead of time
so that he did not have to wait long when he got to the office. Jessica respond ed, "Would it work better for you if I just put the records in the mail for you? We don't even
need a signature to mail records

 

Answer the following for your initial discussion posting.
1. 
For your jurisdiction, which legislation's) apply to this case study?
2. According to your jurisdictional legislation, who is correct regarding the legality of faxing the medical record information?
3. According to your jurisdictional legislation, would it be legal to physically mail medical records without a signature?
4. What policies might you add to the organization to ensure this does not occur age in?
5. What would you do if you were Jessica? Carmen7
6. As an HIM professional, how might you advocate and educate others to ensure future requests of this nature are done appropriately?

 

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  • Uploaded By : Alex Cerry
  • Posted on : April 14th, 2019

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