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Assignment Task

SHARPSTYLE SALONS 
Jamie Westbrook takes pride in her position as salon manager for SharpStyle Salon, one  of a chain of hairdressing salons under the Gold Group umbrella. She oversees a staff of  15 including hairdressers, a nail technician, receptionists and hairdressing apprentices.  Jamie enjoys a reputation as a manager who works very hard and takes care of her  people. Hairdressers want to work for her. 
Following the salon’s new-hire policy, Jamie began as a hairdressing apprentice and  quickly became a top hairdresser in the company through a combination of skill, a large  and loyal client base and long hours at work. In 2016, retiring manager Carla Weems  hand-picked Jamie as her successor, and the board quickly approved. 
Initially, the salon, located in a suburban shopping centre, managed a strong, steady  increase, holding its position as one of the company’s top performers. But an economic  crisis hit the area hard, with increases in unemployment and mortgage woes among  current and potential customers. As families sought ways to save, the luxury of regular  visits to the hair salon was among the first logical budget cuts. The past year has  reflected this economic reality, and Jamie’s salon saw a sharp decrease in profits. 
Jamie’s stomach is in knots as she arrives at the salon on Monday. Scheduled to fly  interstate the next morning for a meeting at head office, she fears potential staffing cuts,  but more important, she fears the loss of opportunity to secure her dream job, replacing  the retiring manager at Riverwood Shopping Centre, the top-performing salon located in  an upscale area of the city. 
Distracted, Jamie walks past the receptionist, Marianne, who is busily answering the  phones. Hanging up the phone, Marianne tells Jamie that Holly and Carol Jean, two  popular hairdressers, called in sick, and Jamie now has to reschedule their clients. Jamie  had denied their earlier request to travel out of town to attend a concert, and her irritation  is obvious. She orders Marianne to call both women and instruct them that, when they  return to work, they are each to bring a medical certificate. ‘They had better be sick!’  Jamie shouts as she enters her office, slamming the door more forcefully than she  intended. Startled employees and early-morning customers heard the outburst, and, after  a momentary pause, they resumed their activities and quiet conversation, surprised by  the show of managerial anger. Jamie knows she has let Holly and Carol Jean get away  with unwarranted absences before and worries that she will do it again. She needs every head of hair they can style to help the salon’s profit.
Jamie takes a deep breath and sits at her desk, turning on the computer and checking  emails, including one from the group manager reminding her to send the salon’s status  report in advance of tomorrow’s meeting. She asks Marianne to have final figures for the  report on her desk by 1.00 p.m. 
Picking up the phone, she calls Sharon, a manager at another Sharpstyle salon. ‘I really  lost my cool in front of everyone, but I’m not apologising,’ Jamie admits, adding that she  wished she had the guts to fire both stylists. ‘But this is not the day for that drama. I’ve  got that report hanging over my head. I have no idea how to make things look better than  they are, but I have to come up with something. Things look pretty dismal.’ 
Sharon assures her that she did the best she could dealing with two ‘irresponsible’  employees. ‘What will you do if they show up tomorrow with no medical certificates?’ 
‘I don’t know. I hope I scared them enough so that they’ll come in with something.’ 
‘I know you’re worried about the report and the effect it might have on the Riverwood job,’  Sharon says. ‘But everyone knows you can’t control the economy and its effect on the  business. Just focus on the positive. You’ll be fine.’ 
At 10.30 a.m., as Jamie struggles to put the best possible spin on the report, she is called  to the receptionist desk to speak to an angry customer. ‘Another interruption,’ Jamie  fumes to herself. Just then, the door opens and top stylist/assistant manager Victoria  Boone sticks her head into the office. 
I know you’re busy with the report. I’ll handle this,’ she says enthusiastically. ‘Thanks,’ Jamie replies. 
No sooner had she handed off the irate client to Victoria than she second-guessed the  decision. In addition to her talents as a hairdresser, Victoria had experience as the  manager of a successful salon in another city before moving to the area. Recognising her  organisational and people skills, Jamie promoted Victoria to assistant manager soon after  her arrival. Now each ‘I’ll handle this’ remark by Victoria convinces Jamie that her  assistant manager is positioning herself as a potential rival for the Riverwood job. Jamie  appreciates her enthusiastic attitude, but she’s also trying to limit her opportunities to  lead or appear too competent before staff, customers and company officials. Jamie finds  herself wanting to hide Victoria’s competence, and she has condescendingly reminded  management that Victoria is a ‘great help to me’. 
Now, thinking of Victoria’s cheerful ‘I’ll handle this,’ Jamie rises from her desk and  marches to the door. ‘No,’ Jamie thinks, ‘I’ll take care of this personally’. 

 

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  • Posted on : October 01st, 2018

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