University : Austrasia College UniLearnO is not sponsored or endorsed by this college or university.
Subject Code : BSBMGT617
Country : Australia
Assignment Task

 

 

Assessment Task 1: Written Questions

Answer all questions below:

1. Outline three reasons why a company may choose to develop a business plan.
2. Outline the key steps involved in developing a business plan.
3. Outline five common components of a business plan.
4. Outline three areas that the initial business planning process may address:
5. Outline the purpose of a SWOT analysis in a business planning process.
6. Describe the relationship between performance objectives and key performance indicators in a business plan.

7. Explain why it is important for a business to use a range of performance measures within its business plan.

8. If a business plan has an objective of improving customer satisfaction, describe three performance measures that could be used to measure customer satisfaction.
9. Describe the balanced scorecard approach in relation to performance measurement

10. Outline key stakeholders who may be involved in business planning.

 

Task summary
In this assessment task you are required in the role of the newly appointed Business Development Manager for Ozhouse Clean to participate in a meeting with Senior Management to discuss the development of the Business Plan and then conduct research and develop and submit a business plan. This assessment is to be completed in the simulated work environment in your RTO.

 

Required
• Computer and Microsoft Office
• Access to the internet for research
• Access to sample strategic/business plans:

http://www.bplans.com/sample_business_plans.php

• Business Plan Template
• Operational Plan
• Space for a meeting
• Role-play participant (your assessor)
 

Submit
• Completed business plan
• Email regarding skilled staff

 

Carefully read the following:
Ozhouse Clean is based in Melbourne and offers professional, residential cleaning services, including regular home cleans, as well as spring cleans. The company was established in 2005 and is a family business established and operated by James and Nancy Anderson. James and Nancy are the Directors of the company. Their daughters, Amanda and Sarah, are also employed by the company. Amanda is the Operations Manager and Sarah is the Administration Manager. The company sees its point of difference from competitors as being a small family business, with a focus on quality and happy and contented staff and customers. The management team
understands this point of difference may need to change as the business grows. There may need to be more management staff employed, for example, while Amanda manages marketing. She is not skilled in this area and is very busy with the operational side of the business, so a skilled marketing officer may be needed.

 

Complete the following activities:

 

1. Prepare to develop business plan
This part of the assessment requires you to prepare for a meeting with the Senior Management Team to consult on the development of the Business Plan. Prior to meeting with the Senior Management Team, you are required to review and evaluate the scenario information and the current operational priorities plan. You should also review the business plan template.

Based on your review and evaluation, identify the business’ vision, mission, values and objectives as these will need to be discussed in detail with the Senior Management Team as a basis for developing the business plan. Note that the management team has advised that the business vision, mission, values and objectives are not clearly advised in the operational plan and they would like you to develop these for discussion. They have also advised that they would like you to propose key performance indicators that can be used to measure performance against objectives identified. Make notes for discussion at the meeting. Your assessor will advise you of the date and time of the meeting.

 

2. Meet with Senior Management to discuss the business plan
At the meeting with Senior Management, you are required to assume that the management team will need to be provided with general information about business planning, as well as exploring the business vision, mission, values and objectives for input into the plan. At the meeting you are required to:
• Provide all information in user-friendly terms.
• Explain the purpose of a business plan and its benefits.
• Explain components that will need to be included in the business plan.
• Outline your interpretation of the business’ vision, mission and values based on your evaluation of existing information and for discussion.
• Discuss proposed performance objectives and key performance indicators to assess achievement of the objectives.
• Listen to the feedback provided by the management team (your assessor).
• During the meeting, you must demonstrate effective communication skills including:
• Asking questions to elicit feedback from the management team
• Responding to questions from the management team
• Active listening.

 

3. Develop business plan
Following the meeting, assume that you have been given approval to develop the business plan using the template provided. Your business plan that is written in clear and concise English and you will be assessed on this.

 

 

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  • Posted on : March 13th, 2019
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