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Subject Code : BSBMGT517
Country : Australia
Assignment Task

 

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

 

Questiosn

Provide answers to all of the questions below:

  1. Explain the purpose of a Strategic Plan and an Operational Plan, and the role of an Operational Plan in achieving the organisation’s objectives.

  2. Explain the difference between an operational plan modelled on the organisation as a whole and one that has been modelled to suit a specific organisational goal or department.

  3. Describe two typical methods for developing an Operational Plan.

  4. Explain the purpose of a budget.

  5. Explain typical budgeting processes.

  6. Explain the purpose of key performance indicators.

  7. List four different approaches to developing key performance indicators.

  8. Describe the concept of a balanced scorecard as an alternative approach to measuring business performance through key performance indicators.

  9. Explain the concept of benchmarking as a way of assessing business performance.

  10. Provide a definition of a PCBU and outline their key responsibilities.

  11. Outline the aim and scope of the Fair Work Act 2009.

  12. Explain the purpose of a SWOT analysis and how it can be used for operational planning.

  13. Explain the purpose of the PEST model and how it can be used for operational planning.

 

Develope Operations Plan

Task summary

This assessment task requires you in the role of the Operations Manager for King Edward VII College, to develop an Operational Plan for the College.

You will then need to consult with and gain approval from the CEO and management team for the Operational Plan.  

This assessment is to be completed in the simulated work environment in the RTO.

Required

  • Access to textbooks and other learning materials

  • Computer with Microsoft Office and internet access

  • Strategic Plan

  • Operational Plan Template

  • Contingency Plan Template

 

Carefully read the following scenario.

King Edward VII College has been operating for 5 years. The College is based in the Melbourne CBD and offers a range of courses in management, marketing, human resources and international business and currently has around 500 students enrolled across all of its courses. Courses are offered at all levels from Certificate II to Graduate Diploma. The College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.

The College currently employs 24 staff members that include the CEO, a Marketing Manager and Marketing Assistant, Human Resources Manager, Operations and Finance Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers.

Due to its success, the College plans to establish two additional campuses, one in Brisbane and one in Sydney. The plan is for the Brisbane campus to commence operating in January 2020 and Sydney in April 2020. Ideally campuses will be located close to the CBD. A maximum rental budget of $500,000 per annum in Sydney and $400,000 in Brisbane has been allocated. The desired floor area for each campus is at least 500 square metres.

With regard to staffing at each campus, the following should be noted. It is anticipated that initially each campus will require a receptionist and a student services officer. The receptionist and student services officer positions will be permanent, full-time staff. It is anticipated that maximum student numbers at the new campuses will be up to 60 students per campus in the first 12 months of operations. The College’s requirements for trainers is that there must be at least 1 trainer per 20 students.

Existing staff at the Melbourne campus will complete all other staff functions until such time as student numbers increase substantially. It is expected that this would occur after the first two years.

The College will also need to purchase a range of office equipment, as well as furniture for at least 100 students, at each campus.

Complete the following activities as if you are the Operations and Finance Manager of King Edward VII College.

 

Develop a draft Operational Plan.

Review the scenario information and the Strategic Plan to identify all the actions that will need to be completed to achieve the College’s objectives and be documented in an Operational Plan.

Use the Operational Plan Template to guide your work.

As a minimum, your Operational Plan must address:

  • Renting of suitable commercial properties

  • Staffing requirements

  • Fitting out of the campus

  • Equipment requirements

  • Marketing requirements

Research and analyse each of the above resource requirements associated with the identification and establishment of the two new campuses. This must include:

  • Sources of information for commercial properties

  • Staffing requirements and recruitment options

  • Fitting out requirements

  • Equipment requirements

  • Potential suppliers

  • Marketing requirements.

  • Where you identify sources of information with regard to procuring resources, make sure that you make notes on these for inclusion in your Operational Plan.

  • Ensure that all of the resources are clearly documented in your Operational Plan, including information sources relating to resources specified.

  • You need to include timelines and key performance indicators for all required actions, including how often these will be measured in order to assess progress.

  • You do not need to complete the monitoring actions column at this stage.

 


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  • Uploaded By : Roman
  • Posted on : March 10th, 2019

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