Subject Code : BSBMGT516
Assignment Task:

Task 1 
Assessment Instructions
This is an individual assessment. You are required to answer a series of questions using Microsoft Word. You must answer all of the questions below, and include examples where appropriate. Please ensure that you have answered each question with an appropriate level of detail. If you need help understanding any questions, ask your assessor to explain.

To be deemed competent you will need to successfully demonstrate the following:
You must complete and successfully answer all questions.
Question 1
Describe what quality system is and its role in maintaining continuous improvement.
Question 2
Explain how knowledge management systems can assist an organisation in its continuous improvement processes.
Question 3
What are the benefits of analysing performance measures on a regular basis?
Question 4
Provide a brief description of the Six Sigma continuous improvement model.
Question 5
Explain why it is essential that an organisation captures information on continuous improvement processes and incorporates them into its knowledge management system
Type your answer here.

Question 6
Explain the importance of analytical and lateral thinking when planning for organisational improvements.
Type your answer here.

Question 7
When considering areas that have been identified for further improvement, explain how continuous improvement systems relate to other systems in an organisation.
Type your answer here.

Question 8
Read the case study, then answer the questions that follow.
Case study
Quality Stock Enterprises is a furniture manufacturer supplying indoor and outdoor furniture products at the premium end of the market. The organisation currently employs more than 600 staff. In the last 12 months sales have dropped by 25 per cent causing great alarm amongst management and staff alike.
A competitor has appeared in the market and offers similar products at lower prices. An analysis of the business identified a range of weaknesses that included too narrow a product range; existing products being aimed at the upper end of their niche market with corresponding prices; the nature of their furniture means that they need highly skilled workers who are paid premium wages.  All this has impacted on the company at the same time as a global downturn in the economy, with many customers unwilling to pay top prices. They know they need to make some changes to improve their situation.
Senior management are considering a number of options including:
taking manufacturing offshore
laying off staff across all areas of the business
diversifying their product range to include middle and low-range priced goods.
This company will do anything to curtail the current decline in sales so long as the costs of the proposed changes are not excessive.

  1. Explain how you would utilise participation techniques with the employees in this organisation to explore the advantages and disadvantages of each of the options presented in the case study. Based on this approach identify the option that you believe is most viable.
  2. Type your answer here.
  3. Explain how you would initiate continuous improvement activities related to this option. How would you communicate these initiatives to relevant stakeholders?
  4. Type your answer here.
  5. Provide a proposal to senior management of this organisation outlining how mentoring and coaching could be used to improve current circumstances.
  6. Type your answer here.
  7. In what ways could sustainability practices help the company reduce its costs and maintain a competitive advantage?
  8. Type your answer here.
  9. What knowledge management systems should be utilised to capture the options suggested and to explore them more thoroughly?

 

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  • Posted on : June 11th, 2019

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