Subject Code : BSBLED401
Country : Australia
Assignment Task - 

What you have to do

Complete the five tasks about the following case study.

Tasks - 

Case study - 

David is employed in a well-known financial institution. On the basis of his detailed financial knowledge and experience he has been given the position of team leader of a particular client service team of 5 staff. He has never led a team before and has no formal training in leadership or management. 

The Corporate Governance of the institution includes the statement “Through teamwork and innovation we are committed to enhancing and maintaining our reputation to potential, new and existing customers. We will provide exceptional customer service through our teams of valued employees”  

The company has begun to reward teams for their teamwork and customer service. Unfortunately the team David has joined has never received a reward due to:

  • Poor performance management due to laissez faire leadership.

  • Unrest within the team due to the team members being unsure of their job roles and negativity creeping in

  • One new team member who was recruited externally but has qualifications in Banking and Finance.

  • This new team member does not yet feel accepted and is not sure if they want to stay

 

Task 1 -

Development requires systematic identification of learning and development needs. How are you going to identify and plan the learning needs of your team?

Task 2

If you were David, what development needs do you see for yourself? 

Task 3

The team has a range of issues that may be addressed by further development or training. 

  1. Identify a range of potential workplace learning opportunities for a team and individuals such as this. 

Create a plan for individual and team learning and development for the next twelve months that will meet the needs of the organisation, team and individuals within the team. Include David’s development identified in Task 2 in this plan. The aim would be to receive a reward for teamwork and customer service. The plan should be prioritised, include the objective of the training, a timeframe for length of training and how the training will be delivered (e.g. on the job workplace training and by whom, off the job identify external provider, workplace mentors, coaches etc.). Refer to Topic 2 of the resources to assist you but consider using a table.


Task 4

  1. For all learning and development undertaken, feedback needs to be gathered and records need to be kept.

  2. Identify how you would use the feedback gathered

  3. Identify the records that would need to be kept for learning and development. 

  4. Why do we keep records and how should we maintain current learning and development records.

Checklist

I have:

  1. Completed ALL tasks in this assessment 

  2. Included my name, student number, unit number, assessment number

  3. Reviewed and spell checked my document

  4. Saved a copy on my own computer

Task 5

Ongoing learning and development is required to maintain effectiveness and efficiency in the workplace. How can David ensure his team members are undertaking ongoing appropriate development?

 

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  • Uploaded By : Roman
  • Posted on : November 24th, 2018
  • Downloads : 406

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