Subject Code : BSBLDR801
BSBLDR801 - Strategic Transformation - Lead Personal - Customer Service Strategy - Project Writing Assessment Answer
Assessment Task:

Objective of Assessment
The primary objective of assessment is to support and encourage your learning. Assessment results give the assessor an indication of how well you learnt in class and or areas you
may need extra support.

Develop a professional development plan for the next year – this should include relevant training in personal leadership and self-management

Choose one of the following changes that could be implemented in an organisation and develop a detailed implementation plan:
a. Customer service strategy – introduction of add-on selling products – encouraging customers to purchase further items with the products they have already committed to purchase. By adding small products to the P.O.S area, sales people to offer complimentary products to larger sales before attending P.O.S area.
b. Continuous improvement strategy – introduction of reporting procedures including reporting statistical data of product purchased such as how manyproducts were purchased and what time of the day. Filling in new document templates to report these issues.
c. Administrative protocols – Requirements to obtain comparative quotes for goods and services including providing an explanation of how the opening was advertised and outlining what efforts were made to negotiate better value service and/or goods provision.


d. WHS/OHS Practices – election of new staff representative for WHS/OHS Committee including recruiting potential candidates for the role. Advertising the vacancy and publicising the election process.

 

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  • Posted on : November 05th, 2018

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