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Subject Code : BSBLDR511
Country : Australia
Assignment Task:

1. There are three valid and reliable emotional intelligence (EI) models and three assessment instruments that have risen above others. Critically analyse one emotional intelligence model and one assessment instrument. Your response should be approximately 150-200 words.
2. Watch the video ‘The Explainer: Emotional Intelligence’. Consider and explain the relationship between emotionally effective leaders and the attainment of business objectives. Your response should be approximately 100-150 words.
3. An emotionally intelligent leader must have great self-awareness. 
a. Explain self-awareness as a key feature of emotional intelligence principles and justify how self-awareness of team members can enhance team performance. Your response should be approximately 100-150 words.
b. Recommend at least three ways a leader could plan to develop their self-awareness. Your response should be approximately 50-100 words.
4. Read the following scenario and answer the questions.
Scenario: Imagine that you have just hired a new team member to work on an important project. Layla was an outstanding employee in her last organisation, and now she's joined your team. Unfortunately, she is having a hard time learning some of the new skills she needs. In her previous position, Layla could perform her job perfectly. In her new position, she is experiencing some frustration as she has to start from the ground up, something she is not used to doing The rest of the team feels resentment towards Layla because she was the ‘star’ recruit and feel they should not have to help her.
a. An emotional cue can be verbal or non-verbal. Assess three examples of emotional cues that would indicate to you that the team feels resentment towards Layla. Your response should be approximately 50-100 words.
b. Recommend three strategies to encourage the self-management of emotions in Layla and the rest of the team. Your response should be approximately 100-150 words.
c. What key features of Emotional Intelligence (EI) can the rest of the team develop to build a productive relationship and maximise workplace outcomes? Your response should be approximately 100-150 words.
d. As the team manager, develop a collaborative implementation plan using the following tables to encourage the team to gain and apply Emotional Intelligence (EI) skills and behaviours which will build productive relationships and maximise workplace outcomes.
5. Read the scenario and respond to the questions below.
Scenario: Steve, a manager you work with, considers the purpose of his team is to provide him with a service – not the other way around.  He sees the focus of his role should be working with senior management and not with day to day team operations. As a result, he is rarely available to the team members.  
Steve is lucky in the quality of his team members. This is due to the HR Manager, who used a range of EI principles when selecting employees. Several team members are becoming bored with their work as they are given tasks that are not challenging, and they feel they are not empowered to expand their roles.  They discuss this at a team meeting (Steve is absent yet again).  The consensus is that there is “nowhere to go” in the job.  
One of the team members who is more outgoing than the others decides to contact Steve and discuss this.  When they approach Steve, he says that he doesn’t have time to discuss things right now as he goes to another meeting. 
As a result, several team members begin to look for a new job.  At the same time, they take less interest in their work and become apathetic, resulting in a loss in productivity. 
a. Critique Steve’s management, leadership and emotional intelligence to identify where he is doing poorly. Evaluate the impact this will have on workplace behaviour. Your response should be approximately 100-150 words.
b. Decide three ways the manager could use the strengths of workgroup members express their thoughts and feeling while achieving workplace outcomes. Your response should be approximately 100-150 words.
c. Use your emotional intelligence skills to prepare a statement to Steve, assisting him in understanding the effect his behaviour and emotions have on others in the team. Your response should be approximately 100-150 words.
6. People often people think that to convey an accurate message, the use of gestures and facial expressions will be sufficient, without regard for different cultures where different rules of non-verbal communication may apply. Read the scenario below and respond as you believe a manager should.
Scenario: You have observed that Sala (originally from Fiji) in your Customer Service Team is avoiding Tina. In fact, Sala was quite upset when she had to sit next to Tina in a meeting. You decide to speak to the employees separately.
You find out from Tina that the only unusual interaction she has had with Sala is when she touched Sala’s curly hair and told her how nice and soft it felt. She intended to show friendship.
You find out from Sala that in Fijian culture, it is inappropriate to touch someone’s hair as it is seen as disrespectful and even insulting. 
a. Evaluate Sala’s reaction in terms of the concept of emotional triggers.  Your response should be approximately 50-100 words.
b. Evaluate whether cultural behaviours and beliefs impact workplace interactions. Your response should be approximately 50-100 words.
c. As a manager, develop a plan to respond appropriately to this scenario considering the emotions of both Sala and Tina when making a decision. Your response should be approximately 100-150 words.

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  • Posted on : May 21st, 2019
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