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Subject Code : BSBLDR502
Country : Australia
Assignment Task -

 

This assessment task requires you to demonstrate the ability to plan to meet customer requirements through the development of a customer service plan. 

  • Part A: Develop customer service planand reflection plan

  • Part B: Articulate customer service planand reflection plan

 

Part A: Develop customer service plan and Reflection plan

The management consultants have asked you to develop a customer service plan. 

 

Develop a customer service plan using the template attached to this assessment task (Template 1). Your customer service plan should include:

  • Vision statement referring to company provision of customer service. 

  • Mission statement referring to company provision of customer service. 

  • Key internal and external stakeholders.

 

 

Reflection Plan: Develop a brief note (in 150-200 words) reflecting your plan and document: 

  • How the design of your plan will work to achieve quality customer service and legal compliance? 

  • How your plan is compatible with best practice models (such as RATER model) and voluntary standards and codes of practice? 

  • Public relations and product promotion approaches that are appropriate for Widgetbox. 

 

Submissions: 

  • Complete customer plan template. 

  • A brief note on your reflection plan.

 

 

 

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  • Uploaded By : William
  • Posted on : January 19th, 2019
  • Downloads : 344

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