Assignment Task :

You work in a leading corporate travel management company called Plan2go. Plan2go also run catered events. The department you work in is the Customer Experience Crew
(Customer Service) as a Customer Contact Officer. You have taken this position over from Jane Compton who is on extended leave.
The Customer Experience Crew is the ‘voice’ of Plan2go to the outside world. They are here to create a streamlined, professional and timely service to customers and corporate clients.
They have expert knowledge of the Plan2go products and services and provide personalised service to current and potential customer base.
Shortly they will be releasing a new iPhone and Android app. They need to let both customers and staff know about it. The Leader of Customer Experience, Di Cormack, has asked for your help. She needs assistance in developing some of the communication. You have received the following email from her:
 

Task 1: Letter

Required: Submit a completed formal letter based on the instruction written in the email from Di Cormack. Your formal letter should be designed and produced in line with organisational requirements and ensure that you have:

• Used the most appropriate software application for the task.

• Followed the correct formatting as outlined in Plan2go’s Digital Brand and Style Guidelines.

• Contained the appropriate information suitable for the intended audience.

• Contained full sentences, correct grammar and spelling

 

Task 2 Electronic Presentation
Prepare an electronic presentation based on the information provided in Di Cormack’s email. Your presentation should be designed and produced in line with organisational requirements and:
• Use the most appropriate software application for the task.
• Follow the correct formatting as outlined on the PowerPoint template and according to the Plan2go’s Digital Brand and Style Guidelines.
• Contain the appropriate information suitable for the intended audience.
• Have eight (8) slides.
• Follow the naming and saving protocol as instructed.

 

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  • Uploaded By : Grace
  • Posted on : January 29th, 2018

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