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Subject Code : BSBINN601
Country : Australia
Assignment Task
 

Assessment 1: Short Answer Questions

Question 1
What are the steps involved in the change management process or cycle, the components of a change management project plan (planning) and the procedures for embedding change?

Question 2
Explain how organisational behaviour and the external environment might impact on change strategies.

Question 3
What organisational barriers might need to be overcome and what strategies might be put in place to overcome resistance to change, embed it and support acceptance of change in an organisation?

Question 4
Describe the process of developing a change management project plan.

Assessment 2: Project
You work as a Change Manger for ABC Company. In this project you are required to demonstrate your skills and knowledge through identifying change requirements and opportunities, developing a change management strategy, and implementing a change management strategy. You can demonstrate evidence of your planning by providing the communication strategy and action plan to ensure consultation and participation, stakeholder analysis, risk treatment action plan, a work breakdown analysis, a responsibility assignment matrix and a project schedule. Read the instructions below and answer all the questions.

You receive an email from the Business Operations Manager at ABC Company.

As you may be aware, the current financial standing of the organisation is little less than satisfactory. We have faced various issues over the past 3 months and have been unable to make a recovery. I believe that change is inevitable at ABC, so we are delighted to have you on board and hope that you will lead the way for ABC during this necessary period of change.
You need to consider how you will work and communicate effectively with other departmental managers and the human resources department to develop a corporate culture that accepts your proposed change.

Please start by examining the key points from the business report that follows and report on your proposed changes. Prior to commencement you may want to ask yourself the following:
What is the change?
Why is the change being made?
How is the change going to affect ABC?
How will you prevent change from challenging ABC’s ability to create value and regain relevance?
How will you lead, manage and sell change effectively?

In the ABC Company Business Report, the key points are:
Over the past 3 months, ABC has lost several of its key managers. This has had a serious effect on the corporate culture.
Executive management have not yet found qualified replacements for these managers. Instead, they have been hiring unqualified trainees to cut further operational costs.
Competitors have begun to take market share and ABC has not implemented the required changes to products and services to stay relevant in the market. As a result, ABC is finding it very difficult to stay competitive.
New technologies have been purchased but not yet implemented throughout the organisation because the required training has not been organised. As a result, resources are either lacking or not being used effectively.
As a result of the financial standing, cost cutting has been inevitable. This has been very emotionally taxing on staff and ABC has had to sublet part of its office space.
Due to the business downturn, ABC has been left with no other option but to introduce the Lean Manufacturing System. This has significantly impacted the way the company orders raw materials, which has created issues with the shipping and receiving schedule.
Manufacturing habits require a redesign in the manufacturing division as a consequence.
Staff morale and productivity are at record lows. Management intervention is vital in maintaining time lines and ABC milestones.
The ABC vision statement is outdated and does not reflect current situations.
You are required to answer all the questions below.
Identify strategic change needs through an analysis of organisational objectives and the corporate and/ or competitive strategies.

Identify change requirements:
Conduct an analysis of the organisation’s internal and external environments to identify impacts on the new strategic objectives using appropriate analytical tools such as the PEST framework for external analysis.
Provide a SWOT analysis summary of the organisation’s strengths, weaknesses, opportunities and threats in relation to the organisational objectives and corporate and/ or competitive strategies.

Provide a list of prioritised change requirements to meet organisational objectives. Identify who was consulted to determine priorities.
Select the highest priority change requirement and conduct an analysis of the impact of the change. To demonstrate the change impact, provide evidence of:
findings from a gap analysis of the current and ideal future situation
findings from a cost-benefit analysis
findings from a risk analysis
Conduct a change readiness assessment:
Explain what methods you would use to gather information relating to the change readiness of the organisation
Conduct a force field analysis and provide a summary of the driving and restraining forces for change
Provide a list of strategies to increase the driving forces and reduce the retraining forces.
Develop the change vision statement and identify the methods you will use to communicate the vision to motivate staff.
Formulate the change strategy, identifying the guiding principles and high-level or broad tactics to realise the benefits of the change.
Develop the change project management plan, incorporating the following components:
The change activities, including communications activities and organisational development interventions
Time lines, including milestones
Responsibilities for change actions, including reporting protocols, and their approval/ sign-off
Resources, including human, time, money and materials/ equipment, required for each activity

Risk control and treatments
How resistance will be managed, identifying how you negotiate to win support and what interventions will be used
How the change will be monitored, and what methods will be used to identify issues and incorporate any correction actions
How change effectiveness will be evaluated and what measures will be used
How the actions/ methods you have identified for new behaviours will become the norm to ensure change is embedded

 

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  • Posted on : July 15th, 2019

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