Subject Code : BSBCUS501
Assignment Task:

Assessment Preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you. 

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process. 

You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

 

Assessment Task Instructions 

These give questions to answer or tasks which are to be completed.

Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date.

 

Instructions to student 

Complete the questions below. You are required to answer all questions correctly. If incorrect answers are provided, your assessor will identify if there are gaps in your knowledge and understanding and will work with you to make arrangements for reassessment. Your assessor will advise you when and where the written activities are to be completed and the time you will have to answer all of the questions. 

  1. Explain the purpose of the Australian Consumer Law and how it protects consumers’ rights.

  2. Outline the consumer guarantees that apply for both products and services under the Australian Consumer Law.

  3. List the types of products and services covered by the consumer guarantee.

  4. Explain why it is unlawful for a retailer to display a sign to say that no refunds are provided. 

  5. Discuss whether consumers are legally entitled to a refund or replacement if they change their mind when buying a product or service. 

  6. Discuss the statement below in relation to guidelines about consumer guarantees. Provide an example to illustrate your answer. 

  7. Explain what information is commonly found in an organisation’s complaints policy and procedure.

  8. List at least two benefits of an effective complaint handling system for businesses and consumers and the standard steps that you would use to effectively deal with a customer complaint.

 

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  • Uploaded By : Alex Cerry
  • Posted on : October 22nd, 2018

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