University : rhodes college UniLearnO is not sponsored or endorsed by this college or university.
Subject Code : BSBCUS401
Country : Australia
Assignment Task

 

1. Define the following key CUSTOMER SERVICE terminology:

1. Budget 2. Customer 3. Client 4. Consultation 5. Complaint 6. Data 7. Feedback 8. Organisation 9. Organisational Policy 10. Organisational Procedure

 

2. Explain what each of the following types of organisational plans are and outline their typical duration

  • Strategic Plan
  • Tactical Plan
  • Operational Plan

 

3. List and describe at least TWO (2) different types of customers that an organisation can have.

4. List and outline at least THREE (3) key principles of customer service.

5. List and describe at least FOUR (4) of the main LEVELS of customer service.

6A. List at least THREE (3) examples of typical sources of information for identifying customer needs.

6B. List at least THREE (3) examples of verifiable data in relation to monitoring customer service levels and performance.

6C. Explain what each of the following methods of data collection relating to customer satisfaction, experience and feedback are.

 

 

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  • Posted on : August 19th, 2019
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