Subject Code : 32507B
Assignment Task:

1. Background/Overview

Australia is an increasingly multi-cultural and multi-lingual diverse society. In order to communicate effectively and understand the changing needs of clients, community service workers need to have a comprehensive understanding of diversity and communication.

Community services workers who are currently in the sector should be aware of diversity, however, it is the responsibility of managers and team leaders to develop, manage and promote diversity through effective communication strategies.

 

1.Determining the communication needs of a diverse staff and clients (32507B)

As an organization, it is common to liaise and/or work in partnership with different stakeholders and other service providers within your local community to enhance service delivery for both clients and staff. 

Prior to communicating any information about your service and to clients who engage with it, you must be aware of your organization’s processes, reporting hierarchy and your legal and ethical requirements must be considered. 

2. In order to show respectful workplace diversity, there are various types of communication needs that are required in a community services organization. With reference to the diversity of the staff and the local community, in the table below identify three (3) types of internal or external communication needs, that could result in competing or conflicting interests. In the next column, describe why it is a competing or conflicting interest.


3. Communications within the workplace are required to keep staff updated on all policies and procedures. Based on the diversity of the Care Shore staff profile, consider cross-cultural communication strategies. In the table below, provide three (3) types of communication strategies that could be used to share information and justify the selection of each method.

4. Describe the communication channel(s) or communication mediums that could provide the greatest audience reach

2. Developing a communication plan - (32507B)

1. Develop a communication plan for the five (5) diversity-inclusive information strategies listed.

You will need to complete the following information for each of the five strategies:

  • Identifying the stakeholders and whether they are internal or external 
  • Deciding the most appropriate channel or medium
  • Proposing the most appropriate timing
  • Identifying how to promote inclusivity
  • Justifying what makes the enhancement(s) to the channel more inclusive
  • Identifying how each strategy will be evaluated

 2. Identify two (2) financial implications that need to be considered when completing your communications plan and the anticipated return on investment.

 

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  • Uploaded By : Mia
  • Posted on : February 18th, 2019
  • Downloads : 353

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